DLDivina Lartey
@divinalartey
Client-focused Executive Assistant with 6+ years of experience.
GhanaWhat I'm looking for
I am a dedicated Client Support Executive with over six years of experience in administrative support and customer service. My career has been marked by a commitment to enhancing client satisfaction and streamlining operations. I have honed my skills in managing high-volume inquiries and utilizing various CRM tools to ensure timely and professional communication.
In my recent role as a Remote Client Support Assistant in the real estate sector, I successfully managed over 50 leads per month and increased viewing confirmations by 30%. My previous experience as an Executive Assistant at the Ghana Prison Service allowed me to improve team efficiency by 20% through effective handling of sensitive administrative tasks and client communications. I thrive in fast-paced environments and am passionate about delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Remote Client Support Assistant
Real Estate
Sep 2021 - Present (3 years 10 months)
Provided end-to-end client support for real estate property inquiries, managing 50+ leads per month. Increased viewing confirmations by 30% through effective communication and follow-up using WhatsApp Business and Google Sheets.
Executive Assistant
Ghana Prison Service
Sep 2020 - May 2025 (4 years 8 months)
Responded to internal and external client queries and scheduled meetings for the CFO's office. Coordinated and ensured accurate processing of sensitive administrative tasks, improving team efficiency by 20%.
Customer Support Rep
Ministry of Foreign Affairs
Aug 2017 - Aug 2018 (1 year)
Resolved 120+ client issues weekly related to travel documentation via phone, email, and in-person support. Improved appointment turnaround by 25% by streamlining scheduling using Google Calendar and Excel.
Customer Service Intern
Tigo Ghana
Jun 2017 - Jul 2017 (1 month)
Supported a high-volume call center, handling SIM registration, billing queries, and network troubleshooting. Contributed to reducing resolution time by 15% by logging tickets and tracking issues using CRM.
Education
Degrees, certifications, and relevant coursework
UGUniversity of Ghana
B.Sc. Administration, Administration
Studied Administration at the University of Ghana, focusing on key principles and practices. Completed a comprehensive curriculum from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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