Open to opportunities

Maryann Udoye

@maryannudoye

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Dedicated customer service executive with a passion for client satisfaction.

Ghana

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What I'm looking for

I am looking for a role in a dynamic organization where I can leverage my customer service expertise and contribute to team success while continuing to grow professionally.

I am a dedicated and results-oriented customer service executive with extensive experience in providing exceptional support to clients while managing administrative tasks with efficiency and precision. My background includes supervising CRM representatives, setting performance goals, and conducting training sessions to enhance team performance.

Throughout my career, I have demonstrated a proactive approach to problem-solving and a commitment to driving operational excellence. I excel in ensuring prompt and professional communication with customers, handling escalated concerns, and developing strategies for customer retention. My strong organizational skills and attention to detail have consistently contributed to improved service delivery and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Lead CRM Department

Current

Coscharis Motors

Sep 2021 - Present (3 years 11 months)

Supervised and supported CRM representatives, setting performance goals and monitoring KPIs to improve team performance. Ensured prompt and professional communication with customers regarding service bookings, follow-ups, and satisfaction surveys.

CRM Team Leadership Performance Monitoring Customer Satisfaction Communication Training Coaching Customer Retention Reporting

Customer Service Executive

Coscharis Motors

Dec 2017 - Aug 2021 (3 years 8 months)

Provided prompt and effective customer service, responding to inquiries via various channels and resolving complaints efficiently. Educated customers about product features and troubleshooted technical issues, maintaining accurate customer records using CRM software.

Customer Service Problem Solving CRM Software Product Knowledge Technical Support Cross Selling Upselling Customer Feedback Data Entry

Professional Administrative Assistant

Suchi Cleaners

Jun 2016 - Dec 2016 (6 months)

Scheduled appointments and managed correspondence for executives, serving as a primary point of contact for stakeholders. Organized and maintained physical and electronic files, ensuring easy access to important documents.

Administrative Support Calendar Management File Management Data Entry Customer Service Confidentiality Office Management

Education

Degrees, certifications, and relevant coursework

University of Cape Coast

B.Sc., Business Management, Business Management

2013 - 2017

Studied Business Management, gaining a comprehensive understanding of business principles and practices. Developed strong analytical and problem-solving skills applicable to various business environments.