Mowa User

I am a dedicated and highly organized Administrative Virtual Assistant with over 2 years of experience in providing executive and customer support in remote settings. My expertise lies in managing complex schedules, performing data entry, and conducting thorough web research to support business operations. I pride myself on my strong problem-solving abilities and my commitment to meeting deadlines while maintaining professional communication.

In my recent role as an Executive Virtual Assistant at Pyrok Enterprise, I provided high-level support, managing inboxes and calendars, and preparing presentations. I successfully maintained and updated over 500 client records weekly, ensuring 100% accuracy and improving data retrieval time by 30%. My proactive approach to managing over 200 emails daily resulted in a 25% reduction in response time and a 15% increase in client satisfaction scores.

Previously, as a Customer Support Representative at MoBlackpress, I handled customer inquiries efficiently, achieving a 95% first-contact resolution rate. My ability to manage customer complaints and improve response times significantly boosted customer retention rates. I am passionate about leveraging my skills to enhance productivity and deliver exceptional service.