Open to opportunities

Salma Abusidiq

@salmaabusidiq

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Dedicated customer service professional with strong communication skills.

Ghana

Message

What I'm looking for

I am looking for a role that allows me to grow in customer service and healthcare, with opportunities for professional development.

I am a dedicated and customer-focused professional with a knack for excellent communication and technical troubleshooting skills. In my previous role as a Customer Service Associate at MAGHIS Real Estate Company Ltd, I provided top-tier customer service while managing emails, chat, voice, and phone communications, ensuring exceptional customer satisfaction.

My experience includes assisting customers by providing advanced technical support, coordinating travel arrangements, and managing email sequences. I pride myself on maintaining confidentiality and professionalism while addressing client needs and inquiries. I am eager to learn quickly on the job and develop more healthcare experience while enhancing my customer service skills.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

MAGHIS Real Estate Company Ltd

Jan 2021 - Jan 2025 (4 years)

As a Customer Service Associate, I provided exceptional customer service through various channels including email, chat, and phone. I assisted customers with technical support, managed communications, and ensured confidentiality while handling sensitive information. My role involved organizing internal documents and maintaining customer satisfaction.