Diseree Moletsane
@disereemoletsane
Experienced Client Service Consultant with a passion for customer support.
South AfricaWhat I'm looking for
With three years of dedicated experience in client service, I have honed my skills in providing fast, accurate, and empathetic support to a diverse range of customers. My journey began as an Office Admin, where I developed strong organizational skills and a keen attention to detail. This foundation paved the way for my roles in property administration and customer service, where I excelled in managing client relationships and achieving sales targets.
Currently, I serve as a Debt Collector and Customer Service Consultant at NFD Consulting Limited, where I ensure that customers receive exceptional service and support. My ability to understand customer needs and process requests efficiently has been instrumental in converting leads into sales and achieving annual targets. I am committed to continuous improvement and am currently pursuing a Diploma in Human Resource Management to further enhance my skills.
Experience
Work history, roles, and key accomplishments
Debt Collector | Customer Service Consultant
NFD Consulting Limited
Nov 2023 - Present (1 year 7 months)
Currently providing excellent customer service by promptly addressing customer needs, processing requests, and applying sales processes to achieve targets. Responsible for converting leads into sales by opening active accounts.
Building Manager
CBD Residency Pty Ltd
Jun 2021 - Mar 2023 (1 year 9 months)
Oversaw regular building maintenance and repairs, managed cleaning and security staff, and ensured operational efficiency within the building.
Property Admin
CBD Residency Pty Ltd
Jul 2019 - Mar 2021 (1 year 8 months)
Developed financial reports, managed budgets, and updated information on the MDA SYSTEM and CRM, contributing to long-term business planning.
Office Admin
NWMS Construction
Mar 2016 - Aug 2016 (5 months)
Coordinated activities, managed agendas, travel plans, and appointments, and supported bookkeeping and correspondence.
Education
Degrees, certifications, and relevant coursework
COCoursera
Diploma, Human Resource Management
2024 - 2025
Pursuing a Diploma in Human Resource Management to gain comprehensive knowledge and skills in managing human resources effectively.
Quinton Skill and Development
Course, Call Center Management
2023 - 2023
Completed a Call Center Management Course focusing on the essential skills and strategies for effective call center operations.
Masthead Learning Center
Course, Data Protection
2021 - 2021
Completed an online course on the POPI Act to understand the legal framework and compliance requirements for data protection in South Africa.
ICiCOLLEGE
Diploma, Public Administration
2017 - 2018
Earned a Diploma in Public Administration, focusing on the principles and practices of public sector management.
Metsi Matsho Senior Secondary School
Senior Certificate, General Education
2015 - 2015
Achieved a Grade 12 (Senior Certificate), demonstrating foundational knowledge and skills necessary for further education and employment.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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