AN
Open to opportunities

Andiswa Nqoloba

@andiswanqoloba

Customer Service Agent and Team Leader with over 10 years of experience

South Africa

What I'm looking for

Seeking a challenging role that utilizes my customer service and leadership skills to drive business growth and improve customer satisfaction.

I am a dedicated and results-driven customer service professional with over 10 years of experience in various industries. My expertise lies in providing exceptional customer service, leading teams, and managing operations efficiently. I possess strong analytical and decision-making skills, with a proven track record of resolving customer complaints and improving overall customer satisfaction.

Throughout my career, I have worked in fast-paced environments, handling multiple tasks and responsibilities with ease. My experience in the customer service industry has equipped me with excellent communication and leadership skills, allowing me to effectively manage teams and provide guidance to colleagues.

I am a quick learner, proficient in Microsoft Office, and have a strong understanding of general accounting practices and principles. I am confident in my ability to make a valuable contribution to any organization, and I look forward to exploring new opportunities that align with my skills and experience.

Experience

Work history, roles, and key accomplishments

WI

Customer Service Advisor

WNS GLOBAL SERVICES Inc.

Mar 2019 - Jul 2021 (2 years 4 months)

Resolved customer complaints, informed customers on deals and promotions, and managed general enquiries.

SS

Debt and Accounts Management Consultant

South African Revenue Services

Nov 2015 - Aug 2018 (2 years 9 months)

Analysed financial statements, liaised with defaulting taxpayers, and ensured revenue targets.

SS

Data Capturer

South African Revenue Services

Nov 2003 - Jan 2005 (1 year 2 months)

Captured manifest acquittals, filled records, and updated business particulars.

Education

Degrees, certifications, and relevant coursework

Andiswa hasn't added their education

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Tech stack

Software and tools used professionally

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Andiswa Nqoloba - Customer Service Advisor - WNS GLOBAL SERVICES Inc. | Himalayas