Andiswa Nqoloba
@andiswanqoloba
Customer Service Agent and Team Leader with over 10 years of experience
What I'm looking for
I am a dedicated and results-driven customer service professional with over 10 years of experience in various industries. My expertise lies in providing exceptional customer service, leading teams, and managing operations efficiently. I possess strong analytical and decision-making skills, with a proven track record of resolving customer complaints and improving overall customer satisfaction.
Throughout my career, I have worked in fast-paced environments, handling multiple tasks and responsibilities with ease. My experience in the customer service industry has equipped me with excellent communication and leadership skills, allowing me to effectively manage teams and provide guidance to colleagues.
I am a quick learner, proficient in Microsoft Office, and have a strong understanding of general accounting practices and principles. I am confident in my ability to make a valuable contribution to any organization, and I look forward to exploring new opportunities that align with my skills and experience.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
WNS GLOBAL SERVICES Inc.
Mar 2019 - Jul 2021 (2 years 4 months)
Resolved customer complaints, informed customers on deals and promotions, and managed general enquiries.
Property Agent
Coega HomesProperties
Aug 2018 - Jul 2019 (11 months)
Marketed immovable property, managed property for clients, and facilitated purchases and leases.
Team Leader
KFML/PPN/SPEC-SAVERS
Aug 2018 - Jul 2019 (11 months)
Managed team, captured daily stats, and prepared executive reports for clients.
Debt and Accounts Management Consultant
South African Revenue Services
Nov 2015 - Aug 2018 (2 years 9 months)
Analysed financial statements, liaised with defaulting taxpayers, and ensured revenue targets.
Call Centre Agent
South African Revenue Services
Jan 2010 - Aug 2015 (5 years 7 months)
Provided comprehensive service to clients, kept abreast of tax policies, and advised on tax matters.
Data Capturer
South African Revenue Services
Nov 2003 - Jan 2005 (1 year 2 months)
Captured manifest acquittals, filled records, and updated business particulars.
Billing Assistant
Eskom Distribution Company
Mar 2003 - Nov 2003 (8 months)
Calculated billing readings, corrected errors, and met production targets.
Education
Degrees, certifications, and relevant coursework
Andiswa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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