Open to opportunities

Mpho Wanyane

@mphowanyane

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Client services and administrative professional delivering operational excellence and empathetic client solutions.

South Africa

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What I'm looking for

I seek a client-focused operational role where I can drive revenue growth, improve workflows, mentor teams, and deliver empathetic, compliant customer service.

I am a versatile client services and administrative professional with over 8 years of experience in high-pressure sales and operational environments, primarily within insurance and debt recovery sectors.

I have a proven track record of developing and retaining business through empathetic conflict resolution, strategic rapport-building, and revenue-generating client outreach. I manage complex workflows and standardize reporting using PASTEL, CRM systems, and MS Office 365.

In recent roles I oversaw end-to-end sales administration, acted as primary escalation for complaints and compliments, directed digital marketing initiatives, and executed portfolio growth and retention strategies across multiple brokerages.

I am a self-motivated problem solver committed to delivering high-impact client support, regulatory-compliant recovery processes, and operational improvements that positively influence the bottom line.

Experience

Work history, roles, and key accomplishments

Internal Sales & Sales Administrator

BMPE

Nov 2022 - Apr 2025 (2 years 5 months)

Managed end-to-end sales administration, standardized equipment reporting, and produced costings/quotes using PASTEL that supported revenue growth; served as primary escalation point for complaints and led social media marketing and market research initiatives.

Sales Administration CRM Management Digital Marketing Market Research

Production Assistant & New Venture Lead

Rich Products/Hot Bake

May 2022 - Jul 2022 (2 months)

Managed stock accountability and production timelines, ensuring quality-check adherence and supporting new product venture activities under tight deadlines.

Operations Management Inventory Control Production Scheduling Quality Assurance Reporting

Senior Insurance Broker & Client Relations Lead

Constellation Financial Services

Jun 2017 - Oct 2019 (2 years 4 months)

Led client retention and portfolio growth across multiple brokerages by advising clients, signing new business, and executing dealer marketing strategies while managing fleet services and remote reporting.

Client Relations Portfolio Growth Fleet Management Market Research Regulatory Compliance

Senior Debt Collector

Norman Bissett & Associates

Jan 2015 - Dec 2015 (11 months)

Directed debt recovery efforts through negotiation of payment plans and debit order agreements and managed legal correspondence to ensure compliant, ethical recovery processes.

Debt Recovery Negotiation Regulatory Compliance Client Communication CRM Management