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Dipanjan Mondal

@dipanjanmondal

Business Operations professional with 3+ years' experience seeking remote Customer Success, Business Operations & SaaS Operations roles.

India

Message

What I'm looking for

I'm looking for a business operations or customer success role where I can improve processes, track KPIs, strengthen customer relationships, and use Excel-driven reporting to support cross-functional decision-making.

I'm a Business Operations professional with 3+ years of experience in operations, customer support, process improvement, and business documentation. I enjoy solving problems, improving workflows, and helping customers succeed. Alongside my professional experience, I've built a Customer Success portfolio featuring customer health analysis and strategic planning projects to strengthen my expertise in SaaS. I'm looking for remote opportunities in Customer Success, Business Operations, Customer Operations, or Revenue Operations where I can contribute, learn, and grow in a high-performing team.

Experience

Work history, roles, and key accomplishments

Operations & Customer Success Executive

Padma Show & Motor Parts

Sep 2022 - Mar 2026 (3 years 6 months)

Managed end-to-end customer relationships and coordinated daily business operations across sales, procurement, inventory, and accounts. Generated business reports using Advanced Microsoft Excel and maintained accurate records for operational compliance.