I seek a customer-centric operations role where I can apply process optimization, automation, and data-driven management to improve operational KPIs.
JK
Open to opportunities
Jude Kuriakose
@judekuriakose
Operations & Customer Success specialist
IndiaWhat I'm looking for
I am an Operations and Customer Success specialist with 12+ years of experience optimizing processes, automating workflows, and improving customer outcomes. I have a track record of improving First Call Resolution, reducing reporting time, and strengthening SLA compliance through data-driven operations.
At Cognizant I managed 100+ daily customer interactions, improved FCR by ~15%, automated Excel reporting dashboards to cut preparation time by 30%, and led process improvements that reduced handling time by 10–15%. I also ran a small-scale business overseeing sales, service delivery, bookkeeping, and client relationships that drove repeat business and referrals.
I combine strong analytical skills (Excel, Google Sheets, Tally, Zoho Books/CRM) with cross-functional collaboration and team leadership to deliver operational excellence and measurable business results. I am available for immediate onboarding and focused on roles that leverage process optimization, automation, and customer-centric operations.
Experience
Work history, roles, and key accomplishments
SE
Operations & Customer Success Specialist
Self Employed
Jan 2024 - Jan 2025 (1 year)
Managed small-scale business operations, sales, and service delivery; improved first-contact resolution and customer retention while ensuring profitable growth and accurate bookkeeping.
CSManaged 100+ daily customer interactions, improved FCR by ~15%, automated Excel reporting to reduce prep time by 30%, and led process improvements that cut handling time by 10–15% and improved SLA adherence.
RL
Accountant
Redrawlife Online Solution Pvt Ltd
Nov 2015 - Feb 2016 (3 months)
Maintained accurate bookkeeping and cash records, finalized accounts using Zoho Books and Tally ERP, and produced financial statements to support business decisions.
MA
Accountant
M/s Accounts
Apr 2011 - Sep 2014 (3 years 5 months)
Compiled and finalized financial data, prepared income statements, balance sheets and cash flow reports, and managed purchase/sales registers and vendor reconciliations.
Education
Degrees, certifications, and relevant coursework
BK
Bharata Mata College, Kochi
Bachelor of Commerce, Commerce
2011 - 2014
Completed Bachelor of Commerce with coursework and practical work in bookkeeping, financial statement preparation, and accounts reconciliation.
WV
Warwin School, Vaikom
12th, CBSE, General (CBSE)
Completed 12th grade under CBSE curriculum.
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Social media
Job categories
Customer Success Operations ManagerOperations SpecialistCustomer Success ManagerProcess Improvement AnalystBusiness Operations ManagerAutomation SpecialistCustomer Operations SpecialistCustomer Success SpecialistClient Support Operations SpecialistCustomer Success AnalystCustomer Success And OperationsCustomer Success Professional
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