I seek a customer-centric operations role where I can apply process optimization, automation, and data-driven management to improve operational KPIs.
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@judekuriakose
Operations & Customer Success specialist
I seek a customer-centric operations role where I can apply process optimization, automation, and data-driven management to improve operational KPIs.
I am an Operations and Customer Success specialist with 12+ years of experience optimizing processes, automating workflows, and improving customer outcomes. I have a track record of improving First Call Resolution, reducing reporting time, and strengthening SLA compliance through data-driven operations.
At Cognizant I managed 100+ daily customer interactions, improved FCR by ~15%, automated Excel reporting dashboards to cut preparation time by 30%, and led process improvements that reduced handling time by 10–15%. I also ran a small-scale business overseeing sales, service delivery, bookkeeping, and client relationships that drove repeat business and referrals.
I combine strong analytical skills (Excel, Google Sheets, Tally, Zoho Books/CRM) with cross-functional collaboration and team leadership to deliver operational excellence and measurable business results. I am available for immediate onboarding and focused on roles that leverage process optimization, automation, and customer-centric operations.
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Work history, roles, and key accomplishments
Self Employed
Jan 2024 - Jan 2025 (1 year)
Managed small-scale business operations, sales, and service delivery; improved first-contact resolution and customer retention while ensuring profitable growth and accurate bookkeeping.
Managed 100+ daily customer interactions, improved FCR by ~15%, automated Excel reporting to reduce prep time by 30%, and led process improvements that cut handling time by 10–15% and improved SLA adherence.
Redrawlife Online Solution Pvt Ltd
Nov 2015 - Feb 2016 (3 months)
Maintained accurate bookkeeping and cash records, finalized accounts using Zoho Books and Tally ERP, and produced financial statements to support business decisions.
M/s Accounts
Apr 2011 - Sep 2014 (3 years 5 months)
Compiled and finalized financial data, prepared income statements, balance sheets and cash flow reports, and managed purchase/sales registers and vendor reconciliations.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
2011 - 2014
Completed Bachelor of Commerce with coursework and practical work in bookkeeping, financial statement preparation, and accounts reconciliation.
12th, CBSE, General (CBSE)
Completed 12th grade under CBSE curriculum.
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