Jude Kuriakose

I am an Operations and Customer Success specialist with 12+ years of experience optimizing processes, automating workflows, and improving customer outcomes. I have a track record of improving First Call Resolution, reducing reporting time, and strengthening SLA compliance through data-driven operations.

At Cognizant I managed 100+ daily customer interactions, improved FCR by ~15%, automated Excel reporting dashboards to cut preparation time by 30%, and led process improvements that reduced handling time by 10–15%. I also ran a small-scale business overseeing sales, service delivery, bookkeeping, and client relationships that drove repeat business and referrals.

I combine strong analytical skills (Excel, Google Sheets, Tally, Zoho Books/CRM) with cross-functional collaboration and team leadership to deliver operational excellence and measurable business results. I am available for immediate onboarding and focused on roles that leverage process optimization, automation, and customer-centric operations.