Rajshree User
@rajshreeuser
Customer Success Operations Specialist who streamlines onboarding and scales data-driven customer operations in SaaS.
IndiaWhat I'm looking for
I’m a Customer Success Operations Specialist with 4+ years of experience leading operational improvements, onboarding global enterprise clients, and delivering scalable process automation across SaaS environments. I focus on turning customer operations into efficient, measurable workflows.
I’ve driven major impact through implementation work and reporting. For example, I led implementation of Monday.com to centralize work tracking, reducing manual effort by 60% while improving reporting consistency and operational visibility.
I manage enterprise accounts and use data-driven outreach to drive adoption, retention, and renewals. I increased product adoption by 18% in 2025 through proactive customer engagement, targeted outreach campaigns, and relationship management using Braze, Mixmax, and Gmail communication.
I partner cross-functionally across Product, Engineering, Customer Success, and Support to resolve escalations within SLA and drive root-cause analysis and continuous process improvements. I’ve also led a team of 3 while maintaining reporting accuracy and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Success Operations Specialist
Numerator India Pvt. Ltd.
Dec 2023 - Present (2 years 7 months)
Implemented Monday.com to centralize work tracking, reducing manual effort by 60% and improving reporting consistency across Customer Success Operations. Managed 12 global enterprise client accounts, increased product adoption by 18% in 2025, owned customer onboarding and escalations, and built operational dashboards/health reporting; led a team of 3.
Technical Recruiter
Alois Solutions
Jan 2023 - Dec 2023 (11 months)
Managed client accounts and stakeholder relationships to deliver hiring projects within agreed timelines and trained/onboarded 15+ new hires.
Technical Recruiter
Delta Systems and Software
Jun 2022 - Jan 2023 (7 months)
Handled end-to-end recruitment for 2 major clients, contributing to a 22% increase in revenue. Partnered with clients to understand business requirements and ensure consistent service delivery.
Education
Degrees, certifications, and relevant coursework
Gujarat Technical University
MBA (IT), Customer Success Operations
Activities and societies: Customer Success Operations; Customer Onboarding.
Completed an MBA (IT) with coursework in customer success operations and customer onboarding.
Parul University
B.Tech (Computer Science Engineering), Computer Science Engineering
Activities and societies: Account Management; Customer Retention; Stakeholder Management; Escalation Management.
Completed a B.Tech (Computer Science Engineering) with coursework/topics including account management and customer operations concepts.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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