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Soumadeep Chatterjee

@soumadeepchatterjee

Message

Operations and Process Specialist using Excel/Power BI to improve KPIs and customer satisfaction.

India

Message

What I'm looking for

I’m looking for a KPI-driven operations role where I can improve process efficiency, resolve client issues, and strengthen CSAT/NPS. I want to apply advanced Excel and Power BI for customer-centric growth, with opportunities to lead and mentor.

I’m a high-performing BBA graduate (80% aggregate) and an Operations + Process Specialist with 1 year of experience in international process management. I focus on exceeding KPIs, maintaining 100% operational hygiene, and resolving complex client issues with a strategic, problem-solving mindset.

At Concentrix, I’ve consistently improved outcomes—reducing escalation rates by almost 70% and ranking in the top 5% for 12 consecutive months. I also mentored 50+ new hires, streamlined daily reporting to save ~3 hours of manual work per week, and identified process bottlenecks to boost productivity; I’m now upskilling in advanced Excel and Power BI to drive customer-centric business growth.

Experience

Work history, roles, and key accomplishments

Current

Operations & Process Specialist

Current

Concentrix

May 2025 - Present (1 year)

Exceeded efficiency and quality KPIs while resolving complex workforce and client issues, maintaining 100% operational hygiene. Reduced escalation rates by ~70%, mentored 50+ new hires, and streamlined daily reporting to save ~3 hours/week.

Operations Management KPIs Process Optimization Workforce Training Power BI