Dione Spears

Adjusted complex non-injury auto claims by determining coverage and liability, interviewing insureds/drivers and witnesses, and reviewing police reports, videos, and ISO/Datafill materials. Negotiated with customers and other insurance carriers, ensured arbitration documentation, and guided insureds/claimants through total loss next steps.

Managed the Multi-Family 811 HUD compliance workflow, including voucher referral program waitlists with TDHCA and OHFA and maintaining referral trackers with documented contact attempts and outcomes. Administered HUD 50059 information within Yardi, issued HUD leases and annual recertification notices (120/90/60/30 days), and handled interim recertifications based on household income changes of $20

Supported the Sr. VP of Design and Entitlements by coordinating proposals and commitments, preparing agendas, and scheduling internal/external calls and meetings. Managed electronic filing across NRP Connect, ShareFile, Plangrid, and other systems and prepared correspondence, contracts, and design presentation materials.

Served as office coordinator/admin assistant supporting Medicare/Medicaid program integrity by researching and reviewing medical records, billing records, and claim information to evaluate potential fraud, waste, and abuse. Coordinated office operations including security access reporting, equipment maintenance, mail/deliveries, inventory control, and purchasing, while liaising with government, la

Provided executive assistant support to five principals by preparing and editing routine and non-routine reports and documents and researching/summarizing data for leadership review. Served as a remote liaison for external customers and field reps, while coordinating scheduling and travel, managing filing, and creating/distributing social media marketing materials.

Managed court reporting administrative operations including client billing, correspondence, purchase orders, credit card reconciliation, and filing of required records. Proofread and edited depositions and supported trial readiness by handling records retrieval and preparing exhibits for legal counsel and trial preparation.

Served as primary receptionist and clerical assistant, managing multi-line phones, receiving/sorting mail, coordinating shipping and supplies, and updating the company directory. Handled warehouse timecards/attendance for payroll, maintained manual and electronic ledgers in a database, and supported executive meeting planning, travel/lodging, and expense reporting.

Processed legal correspondence via dictation and managed filing of legal notices and client records. Served as the primary call/visitor liaison for attorneys and paralegals and assisted paralegals as needed.

Supported commercial property operations by applying tenant rent payments to a manual ledger, dispatching building engineers on tenant requests, and producing new tenant lease agreements. Managed past-due rent collection notices and coordinated daily office tasks including phone coverage, mail/deliveries, vendor communications, and property upkeep.

Graduated from James Madison High School in San Antonio, Texas, in 1990.