Open to opportunities

Bryant User

@bryantuser

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Administrative professional with 20+ years improving operations, compliance, and client outcomes.

United States

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What I'm looking for

I seek a role where I can apply my operational, compliance, and client-management skills in a collaborative culture, with opportunities for impact and growth.

I am an administrative professional with over 20 years of experience improving operational efficiency, delivering process improvements, and managing full transaction lifecycles. I combine analytical problem solving with strong customer service and risk management to achieve measurable results.

In real estate and risk management roles I closed over $5 million in sales, managed high-volume claims and vendor payments, and supported FEMA housing assistance programs. I train clients on financial and legal processes, coordinate with vendors and stakeholders, and maintain thorough documentation for audits and compliance.

I bring bilingual communication (English/Spanish), proficiency with CRMs and productivity software, and a goal-oriented approach to deadlines, negotiation, and client relations. I seek to apply my organizational, analytical, and leadership skills to drive operational excellence and positive client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Real Estate Agent

Current

eXp Realty

Jan 2022 - Present (3 years 11 months)

Managed full transaction lifecycle and closed over $5M in sales while coordinating vendors, ensuring contract compliance, and training clients on financial and legal processes.

CRM (Follow Up Boss)MLS Touch Compliance Training Clients

Customer Claim Unit Adjuster

Publix Supermarkets

Oct 2018 - Dec 2021 (3 years 2 months)

Oversaw high-volume claims processing, validated expenses and settlements, coordinated with contractors and vendors, and flagged discrepancies or fraud while providing bilingual stakeholder communication.

Claims Processing Invoice Validation Fraud Detection CRM

Accountant

Florida Department of Health

Jan 2017 - Oct 2018 (1 year 9 months)

Processed vendor invoices and disbursements, prepared financial reports for leadership, and reduced payment errors by investigating and resolving vendor account discrepancies to support audit compliance.

Accounts Payable Financial Reporting Audit & Compliance Grant Management Vendor Reconciliation Invoice Processing Disbursement Controls

Health Service Representative

Florida Department of Health

Aug 2015 - Dec 2016 (1 year 4 months)

Led front office operations, managed administrative billing and insurance verification tasks, supported outreach programs, and provided bilingual assistance to patients and clinical staff.

Insurance Verification Outreach Coordination Inventory Management Compliance

Bank Teller

JPMorgan Chase Bank

Jun 2010 - Apr 2015 (4 years 10 months)

Processed customer transactions, maintained balanced cash drawers, reconciled discrepancies, and adhered to financial and security regulations while delivering high-performance customer service.

Cash Handling Transaction Processing Customer Service Regulatory Compliance Reporting

Education

Degrees, certifications, and relevant coursework

Liberty University

Bachelor of Science, Business Administration & Communications

Completed a Bachelor of Science in Business Administration and Communications with coursework focused on business principles and communication strategies.