Open to opportunities

Brionny Murphy

@brionnymurphy

Administrative & Customer Service Professional with 6+ years managing documentation, claims support, and office operations in fast-paced teams.

United States

Message

What I'm looking for

I want an administrative role where I can use my organization, documentation, and customer support strengths to manage complex tasks efficiently, keep operations running smoothly, and grow within a team that values accuracy, clear communication, and measurable results.

I’m an Administrative & Customer Service Professional with 6+ years of experience in travel services, auto claims, and contract management. I’m known for strong attention to detail, problem-solving, and delivering consistent, high-quality support while keeping daily office operations moving in fast-paced environments.

As an Insurance Claims Adjuster at CSAA Insurance, I handled high volume calls and recorded claim data, ensuring proper documentation for each claim file. I investigated and evaluated coverage, liability, and damages by analyzing medical records, contracts, police reports, repair estimates, and conducting recorded interviews to determine extent of liability.

In my clerical roles at Tesla and across my customer service leadership at Sutherland Global Services (AIRBNB), I managed documentation, billing, and payments, including service work order requests and payment setup assistance. As a Team Lead/Supervisor and Quality Analyst, I ensured metrics were met, evaluated employee performance using quality standards, monitored associate calls, and provided training, calibration, and QA improvement plans.

I’m seeking to transition into an administrative role where I can apply my organizational skills, customer service strengths, and ability to manage complex tasks efficiently. I bring a track record of accurate records, clear correspondence, and reliable follow-through on contracts, timelines, and customer needs.

Experience

Work history, roles, and key accomplishments

Current

Insurance Claims Adjuster

Current

CSAA Insurance

Jan 2022 - Present (4 years 5 months)

Handled high-volume calls and maintained accurate insurance claim documentation, including incident reports, policy details, and claimant information. Investigated coverage, liability, and damages, negotiated settlements, and composed client letters with next steps, documents, and timelines.

Insurance Claims Processing Claims Investigation Document Management Customer Correspondence Data Entry Medical Record Review Contract Review Payment Processing

Clerical Specialist

Tesla

Sep 2019 - Dec 2021 (2 years 3 months)

Performed clerical and customer support tasks including organizing customer information, submitting service work order requests, and preparing billing. Supported contract negotiation review, quality control, payment setup assistance, and monitored metrics with plans for improvement.

Clerical Support Customer Billing Payment Processing Work Orders Contract Review Quality Control Document Management Microsoft Office Metrics

Team Lead/Supervisor

Sutherland Global Services

Jul 2018 - Jul 2019 (1 year)

Led call-center performance to ensure monthly metrics were met by evaluating employee performance and adjusting time cards for payroll. Resolved escalated customer calls, coached low-progress employees, and ran team meetings and calibration sessions aligned to QA processes and goals.

Team Leadership Evaluating Employees Coaching Scheduling Report Preparation QA Processes

Quality Analyst

Sutherland Global Services

Jun 2017 - Jul 2018 (1 year 1 month)

Created detailed QA reports documenting test activities, outcomes, and bugs found to support issue tracking and resolution. Contributed to continuous improvement by analyzing results and maintaining organized documentation.

Quality Assurance Bug Reporting Report Writing Data Analysis Attention To Detail Process documentation Documentation Management Problem Solving

Customer Service Agent

Sutherland Global Services

Aug 2016 - Jun 2017 (10 months)

Addressed customer concerns following Airbnb reservations while providing friendly, attentive support to guests and hosts. Maintained and updated platform guidance, assessed guest needs, and consistently met call metric benchmarks for speed, accuracy, and volume.

Customer Service Guest Host Support Platform Guidance Updates Communication Data Entry

Sales Associate/Cashier

Adidas

Nov 2014 - Aug 2016 (1 year 9 months)

Processed customer cash and credit card payments while maintaining inventory and store presentation standards. Trained new sales employees on cash register operation and stocking techniques, and supported daily customer service needs.