Ivani Ritchie
@ivaniritchie
Experienced claims investigator and office manager with strong administrative skills.
United StatesWhat I'm looking for
I am an experienced claims investigator and administrative professional with a background in insurance claims, customer service, and office management. I have investigated dates and facts of loss for Allstate and Progressive, worked as a claims adjuster and call center representative, and managed financial records, vendor relations, and bank accounts as an office manager.
I bring strong communication, critical thinking, time-management, and problem-solving skills, proficiency with QuickBooks Pro, Windows and Mac OS X, and high typing speed (85 WPM). I am completing a B.A. in Criminal Justice and seek opportunities where I can apply investigative insight and administrative expertise to drive accurate claims outcomes and operational efficiency.
Experience
Work history, roles, and key accomplishments
Investigates date/facts of loss, researches vehicle damage and prior claims across multiple databases, and reviews call recordings to validate statements and support claim outcomes.
Claims Adjuster
Progressive Insurance
Feb 2020 - Aug 2020 (6 months)
Served as independent file owner verifying coverage, taking recorded statements, investigating date/facts of loss, and making coverage decisions to resolve claims efficiently.
Office Manager
DJ Auto Collision Center, Inc.
Aug 2016 - Jan 2018 (1 year 5 months)
Managed invoicing, vendor relations, and financial records including bank accounts up to $900,000; generated weekly/monthly vendor aging reports and processed payroll/tax forms to improve financial accuracy.
Call Center Representative
Progressive Insurance
Feb 2018 - Present (8 years 4 months)
Answered inbound calls to assist policyholders with coverage, policy changes, and new loss claims, improving customer satisfaction and first-call resolution.
Education
Degrees, certifications, and relevant coursework
State College of Florida
Bachelor of Arts, Criminal Justice
Grade: 3.9 GPA
Enrolled in a Bachelor of Arts program majoring in Criminal Justice with a 3.9 GPA and approximately one year remaining.
Law Enforcement Officers' Memorial High School
High School Diploma, General Studies
Grade: 3.8 GPA
High School Diploma awarded June 2015 with a 3.8 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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