Open to opportunities

Ivani Ritchie

@ivaniritchie

Message

Experienced claims investigator and office manager with strong administrative skills.

United States

Message

What I'm looking for

I seek a role in insurance claims or operations where I can apply investigative skills, administrative experience, and strong communication to improve accuracy and workflow, with opportunities for growth and collaborative team culture.

I am an experienced claims investigator and administrative professional with a background in insurance claims, customer service, and office management. I have investigated dates and facts of loss for Allstate and Progressive, worked as a claims adjuster and call center representative, and managed financial records, vendor relations, and bank accounts as an office manager.

I bring strong communication, critical thinking, time-management, and problem-solving skills, proficiency with QuickBooks Pro, Windows and Mac OS X, and high typing speed (85 WPM). I am completing a B.A. in Criminal Justice and seek opportunities where I can apply investigative insight and administrative expertise to drive accurate claims outcomes and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Claims Investigator

Current

Allstate

Aug 2021 - Present (4 years 1 month)

Investigates date/facts of loss, researches vehicle damage and prior claims across multiple databases, and reviews call recordings to validate statements and support claim outcomes.

Research Fraud Detection Statement Analysis Communication MS Office

Claims Adjuster

Progressive Insurance

Feb 2020 - Aug 2020 (6 months)

Served as independent file owner verifying coverage, taking recorded statements, investigating date/facts of loss, and making coverage decisions to resolve claims efficiently.

Coverage Analysis Recorded Statements Investigation MS Office

Office Manager

DJ Auto Collision Center, Inc.

Aug 2016 - Jan 2018 (1 year 5 months)

Managed invoicing, vendor relations, and financial records including bank accounts up to $900,000; generated weekly/monthly vendor aging reports and processed payroll/tax forms to improve financial accuracy.

Invoicing Financial Reporting Vendor Management Bank Reconciliation Microsoft Windows Customer Service

Call Center Representative

Progressive Insurance

Feb 2018 - Present (7 years 7 months)

Answered inbound calls to assist policyholders with coverage, policy changes, and new loss claims, improving customer satisfaction and first-call resolution.