Annika Scott

Proficiently evaluated car accident claims for American Express Card Members, applying knowledge of insurance policies and state regulations to assess claims accurately. Effectively communicated complex claim processes and decisions to card members and negotiated settlements by sending release letters to rental agencies.

Applied knowledge of insurance policies and regulations to assist with claims processes, ensuring legal compliance. Assisted in negotiations, settled claims, and determined coverage limits and claim values for moderately complex claims. Utilized data and analytics to problem-solve and contribute to team goals, conducting research and analyzing data to prepare reports and documents.

Served as a liaison between departments to implement improvement plans and optimized operational responsibilities for seamless service delivery. Evaluated customer service data to develop solutions and maintain high-quality service, meeting productivity goals by managing labor and expenses effectively. Identified and resolved operational and performance issues with managers.

Enhanced customer relations through friendly and knowledgeable communication and documented customer correspondence in CRM to track requests, problems, and solutions. Consistently met and exceeded productivity targets with top-notch service and evaluated service information to develop solutions and maintain service quality.

Provided information and support for SAT and ACT test-takers, managing student registrations and score reporting for colleges. Maintained accurate customer account data through manual and digital processing and de-escalated customer concerns with a calm and professional demeanor. Conducted meetings or phone calls with potential clients to present insurance policies and answer questions, explaining

Acted as a liaison for equipment maintenance and service vendors and prepared records for a battalion of over 9,000 service members. Optimized HR processes through cross-functional collaboration and provided HR support to address individual employee needs. Safeguarded HR information, maintained employee confidence, and established and maintained trusted relationships around the organization to opt

Completed an Associate of Arts degree with a focus on General Studies. Developed foundational knowledge across various subjects, preparing for further academic or professional pursuits.