Negette Valcour

Maintained detailed electronic documentation, incident reports, and case notes in compliance with regulatory requirements while assessing risk factors and ensuring safety protocols. Coordinated services and communicated updates with stakeholders.

Conducted site monitoring, incident reporting, and risk identification to support loss prevention. Responded to emergencies and completed detailed reports used for internal investigations and compliance audits.

Handled daily catastrophe claims, reviewing and approving or denying settlements and creating coverage letters based on policy. Collaborated on estimates in Xactimate, reviewed document consistency across systems in Guidewire and Xactanalysis, and contacted insured parties and third-party vendors for updates.

Coordinated scheduling, dispatching, and route optimization in a high-volume environment while maintaining accurate service logs and required documentation. Ensured compliance with safety standards and reporting procedures.

Managed remote dispatch and tracking operations, documenting service issues, delays, and incidents for operational and claims-related review. Communicated with drivers and clients to resolve issues efficiently while working independently in a remote setting.

Investigated property damage, tenant claims, and maintenance issues; coordinated inspections, vendor repairs, and cost estimates. Managed disputes, negotiated resolutions, ensured regulatory compliance, and supported budgeting and billing.

Maintained documentation and records for tenant accounts and property operations, supporting claims-related issues, complaints, and dispute resolution. Completed data entry, reporting, and file management for property operations.

Processed property and casualty claims, including catastrophe claims, by reviewing documentation for accuracy, completeness, and compliance. Followed up on claim status and payments, entered and updated claim information in database systems, and communicated with policyholders to resolve claim inquiries.

Completed initial catastrophe claim reviews, including background investigation of permits, ownership, prior claims, coverages, weather reports, and current property status using photos and expert reports. Determined claim disposition, interpreted policy coverage, developed action plans and timelines, negotiated settlements when required, and evaluated subrogation/salvage potential.

Maintained daily logs, incident reports, and compliance documentation while ensuring client safety and adherence to care standards. Supported required reporting and documentation practices.

Completed an associate degree program at Adjusters Academy.

Completed a high school diploma / GED.