Open to opportunities

destiny Phinazee

@destinyphinazee

Message

I am a dedicated administrative professional streamlining operations and delivering exceptional customer service.

United States

Message

What I'm looking for

I seek an administrative or operations role where I can streamline processes, support teams, train staff, deliver excellent customer service, and apply my growing IT/cybersecurity knowledge.

I am a dedicated administrative professional with extensive experience streamlining office operations, managing calendars and supporting cross-functional teams. I consistently improve processes to increase efficiency and ensure policy compliance.

As Lead Administrative Assistant, I implemented creative solutions to streamline workflows, coordinated travel and expenses, organized meetings and trained colleagues on administrative best practices. I pride myself on prompt internal customer service and accurate record-keeping.

My background includes client-facing roles in leasing and insurance sales where I prepared quotes, processed payments, conducted property tours and grew client relationships through attentive service. I leverage strong communication and data review to match solutions to customer needs.

I hold an Associate of Science in Information Technology and a Bachelors in Cybersecurity from Full Sail University (2025), and I am seeking opportunities to combine operational excellence with growing IT knowledge. I have completed property management and insurance/Medicare training to support both administrative and client-facing responsibilities.

Experience

Work history, roles, and key accomplishments

Lead Administrative Assistant

JCWC Maintenance and Lawn Care

Mar 2023 - Jun 2024 (1 year 3 months)

Implemented process improvements across teams to streamline administrative workflows and managed calendars, travel, expense claims, and events to improve office efficiency. Trained staff on record keeping and scheduling best practices while maintaining policy compliance and timely internal customer support.

Calendar Management Travel Coordination Expense Reporting Event Planning Record keeping Office Administration Staff Training Customer Service

Insurance Sales Agent

Qualfon Insurance/Highmark

Aug 2023 - Dec 2023 (4 months)

Built client relationships, prepared quotes and proposals, and processed payments to generate new sales and grow a book of business. Analyzed customer data to recommend suitable insurance solutions and retained members through consultative service.

Sales Client Relationship Management Payment Processing Retention CRM Communication

Leasing Consultant

Essential Solutions

Apr 2017 - Feb 2023 (5 years 10 months)

Managed daily administrative tasks, conducted property tours, and coordinated move-in/out processes to support leasing operations and tenant satisfaction. Maintained accurate lease knowledge, vacancy tracking, and delivered responsive customer service.

Tenant Relations Property Tours Move In Move Out Coordination Customer Service Lease Administration Communication

Customer Service Representative

State Road and Tollway Authority

Feb 2016 - Mar 2017 (1 year 1 month)

Handled customer inquiries and complaints following SOPs, maintaining product knowledge to provide accurate recommendations and build lasting customer relationships. Delivered courteous, efficient phone and written support to improve satisfaction.

Customer Support Phone Support Written Communication Product Knowledge Relationship Building Time Management

Customer Care Representative

Saks Fifth Avenue

May 2014 - Feb 2016 (1 year 9 months)

Provided multichannel customer service via phone, email, and chat, resolving inquiries, orders, and billing issues to maintain satisfaction and accuracy. Prioritized workload effectively and participated in coaching to improve team performance.

Multichannel Support Order Processing Email Support Live Chat Prioritization Coaching