Mallorie Grady

Handles inbound and outbound calls for Blue Cross Blue Shield of Michigan, assisting customers with Medicare policies and resolving account issues to maintain high service quality.

Performed medical office administrative duties including patient processing, medical records management, release of information, basic ICD-10/CPT coding, and CMS 1500 claim form preparation.

Served as initial contact for inbound tax-related inquiries, disputed inaccurate employment information, managed data freezes, and documented account activity while ensuring confidentiality.

Handled inbound and outbound calls to assist clients with brokerage and fund inquiries, identified needs, provided resolutions, and accurately documented account activity.

Managed inbound/outbound scheduling, entered demographic information, maintained scheduling systems, and coordinated with staff to address patient concerns while following HIPAA guidelines.

Prospected and closed sales, used CRM to manage leads and track performance, trained new hires, and provided product feedback to improve offerings and customer satisfaction.

Acted as first point of contact via inbound/outbound calls, identified customer needs, provided information and resolutions, and maintained accurate documentation and confidentiality.

Prepared meals according to dietary requirements, maintained sanitary conditions, and delivered attentive service to residents and families as part of a healthcare team.

Provided in-store customer service, processed sales transactions, upsold merchandise, operated cash register, and ensured cash drawer accuracy while supporting team operations.

Activities and societies: Dean's List; HIPAA Essentials for Healthcare Professionals Certificate; training in patient processing, medical records management, release of information, and CMS 1500 claim forms.

Completed an Associate of Science in Health Sciences with focus on Medical Administrative Assistant, covering medical terminology, EHR, billing, ICD-10/CPT basics, and HIPAA compliance.