Dinesh Balakumar

I am a results-driven Customer Service Professional with over 2 years of experience in high-volume stakeholder engagement and process optimization. My expertise lies in leveraging CRM tools like Salesforce and HubSpot, along with the Microsoft Office Suite, to streamline workflows and ensure compliance with policies. I have a proven track record of managing weekly inquiries and daily transactions, significantly reducing onboarding time and enhancing engagement through empathetic communication and data-driven solutions.

In my current role as a Business and Support Specialist at Qnet Ltd, I have successfully built Google Sheets macros that reduced manual documentation efforts by 30%, while ensuring 100% compliance with audit standards. My ability to manage over 50 client inquiries weekly has driven a 25% improvement in response time. Additionally, my freelance work in student documentation has allowed me to develop SOPs that further reduce onboarding time by 15%, showcasing my adaptability and commitment to excellence.

My educational background includes a PG Diploma in Media & Communication Studies from the University of Strathclyde, where I honed my strategic communication and digital skills. I have also participated in internships with Accenture and Deloitte, where I gained hands-on experience in consulting and data analytics, further enhancing my analytical and problem-solving capabilities. I am passionate about delivering exceptional customer service and continuously improving processes to drive efficiency.