Aparajita RoyAR
Open to opportunities

Aparajita Roy

@aparajitaroy

Proactive professional skilled in customer engagement and operational excellence.

India

What I'm looking for

I seek a role that fosters collaboration, values customer insights, and offers growth opportunities.

I am a proactive and detail-oriented professional with extensive experience in customer-facing roles and operational coordination. My background includes managing funding and inspection processes at Granite Risk Management, where I ensured compliance and improved operational efficiency through effective communication with stakeholders. I possess a customer-first mindset and have a proven ability to adapt to diverse work environments, including those aligned with US time zones.

In my role as an Interview Guidance Expert at Nxtwave Disruptive Technologies, I analyzed candidate workflows and designed customized training programs to enhance performance. My collaborative approach with product, placement, and operations teams has consistently improved candidate experiences. Additionally, I have developed and delivered training programs as a Communication Skill Trainer, focusing on enhancing interpersonal skills and addressing workflow challenges.

With a strong foundation in communication and a knack for strategic problem-solving, I am passionate about driving operational excellence and ensuring product success. My educational background, including a Master's in English Literature and a Bachelor's in Commerce, complements my professional experiences, allowing me to bridge gaps between customer needs and solutions effectively.

Experience

Work history, roles, and key accomplishments

NT

Interview Guidance Expert

Nxtwave Disruptive Technologies

Feb 2023 - Jun 2024 (1 year 4 months)

Analyzed candidate workflows and provided customized interview training. Collaborated with teams to enhance candidate experiences and documented progress using MS Office and Google Suite.

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University logoIU

Indira Gandhi National Open University

Master's in English Literature, English Literature

2019 - 2021

Pursued a Master's degree in English Literature, focusing on various literary theories, critical analysis, and the study of significant literary works across different periods.

Indira Gandhi National Open University logoIU

Indira Gandhi National Open University

Bachelor's in Commerce, Commerce

2015 - 2018

Completed a Bachelor's degree in Commerce, gaining knowledge in business principles, accounting, finance, and management practices.

Tech stack

Software and tools used professionally

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Aparajita Roy - Communication Skill Trainer - Freelance | Himalayas