Aparajita Roy
@aparajitaroy
Proactive professional skilled in customer engagement and operational excellence.
What I'm looking for
I am a proactive and detail-oriented professional with extensive experience in customer-facing roles and operational coordination. My background includes managing funding and inspection processes at Granite Risk Management, where I ensured compliance and improved operational efficiency through effective communication with stakeholders. I possess a customer-first mindset and have a proven ability to adapt to diverse work environments, including those aligned with US time zones.
In my role as an Interview Guidance Expert at Nxtwave Disruptive Technologies, I analyzed candidate workflows and designed customized training programs to enhance performance. My collaborative approach with product, placement, and operations teams has consistently improved candidate experiences. Additionally, I have developed and delivered training programs as a Communication Skill Trainer, focusing on enhancing interpersonal skills and addressing workflow challenges.
With a strong foundation in communication and a knack for strategic problem-solving, I am passionate about driving operational excellence and ensuring product success. My educational background, including a Master's in English Literature and a Bachelor's in Commerce, complements my professional experiences, allowing me to bridge gaps between customer needs and solutions effectively.
Experience
Work history, roles, and key accomplishments
Communication Skill Trainer
Freelance
Jul 2018 - Present (6 years 11 months)
Designed and delivered training programs to enhance communication skills. Conducted needs assessments and monitored progress for continuous improvement.
Interview Guidance Expert
Nxtwave Disruptive Technologies
Feb 2023 - Jun 2024 (1 year 4 months)
Analyzed candidate workflows and provided customized interview training. Collaborated with teams to enhance candidate experiences and documented progress using MS Office and Google Suite.
Associate
Granite Risk Management | Altisource Business Solutions Pvt.
Aug 2023 - Nov 2023 (3 months)
Managed funding and inspection processes to ensure compliance with deliverable requirements. Conducted reviews of inspection results and budgets, ensuring data integrity and operational efficiency while addressing customer inquiries.
Chat Sales Representative
TTEC
Nov 2022 - Jan 2023 (2 months)
Delivered prompt resolutions to customer inquiries via chat, diagnosing technical issues and providing tailored solutions to enhance customer satisfaction and engagement metrics.
Office Assistant
St. Joseph Academy
Jul 2018 - Jan 2019 (6 months)
Streamlined filing systems and performed data entry tasks. Managed communication channels and supported administrative functions with meticulous record-keeping.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Master's in English Literature, English Literature
2019 - 2021
Pursued a Master's degree in English Literature, focusing on various literary theories, critical analysis, and the study of significant literary works across different periods.
Indira Gandhi National Open University
Bachelor's in Commerce, Commerce
2015 - 2018
Completed a Bachelor's degree in Commerce, gaining knowledge in business principles, accounting, finance, and management practices.
Availability
Location
Authorized to work in
Job categories
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