Open to opportunities

Shruti Naithani

@shrutinaithani

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Subject matter expert and business analyst with a passion for data.

India

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What I'm looking for

I seek a role that fosters growth, values creativity, and emphasizes teamwork.

I am a dedicated subject matter expert and business analyst with a strong commitment to enhancing organizational productivity through innovative solutions. My experience at Cognizant has equipped me with the skills to transform real-time data into actionable insights, particularly in sectors such as Finance and Public Sector. I take pride in consistently exceeding key performance indicators, ensuring high customer satisfaction, and maintaining data quality.

Prior to my role at Cognizant, I honed my customer service skills as a Customer Support Executive at iEnergizer IT Services, where I effectively managed customer inquiries and resolved concerns with professionalism and empathy. My journey began as a Customer Relationship Manager at Cornish Aluminium India, where I built strong client relationships and ensured timely resolutions to customer issues. I am passionate about continuous learning and have pursued certifications in Digital Marketing, Google Analytics, and Automation in Excel to stay relevant in my field.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert

Current

Cognizant

Feb 2022 - Jan 2025 (2 years 11 months)

As a Subject Matter Expert at Cognizant, I transformed real-time data from various sources into actionable insights for clients in finance and public sectors. I monitored social media content, ensured data quality, and served as the point of contact for my team, consistently exceeding performance metrics.

Data Analysis Data Quality Client Communication Performance Metrics Team Leadership Problem Solving

Customer Support Executive

iEnergizer IT Services

Jan 2020 - Jan 2022 (2 years)

In my role as a Customer Support Executive, I managed inbound and outbound calls to resolve customer inquiries and provide product information. I maintained professionalism and empathy, documented interactions in the CRM, and collaborated with teams for complex issue resolution.

Customer Service Communication Skills CRM Software Problem Solving Conflict Resolution Team Collaboration Documentation Empathy

Customer Relationship Manager

Cornish Aluminium India

Apr 2016 - May 2019 (3 years 1 month)

As a Customer Relationship Manager, I effectively managed customer inquiries and concerns through empathetic communication. I ensured high customer satisfaction by providing tailored solutions and coordinating with internal teams for escalated issues.

Customer Relationship Management Communication Skills Problem Solving Team Coordination Customer Satisfaction Conflict Resolution