Open to opportunities

Aarti Sahu

@aartisahu

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Customer service specialist with over 10 years of experience.

India

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What I'm looking for

I am looking for a role that combines customer interaction with opportunities for continuous learning and growth.

With over a decade of experience in customer service and sales support, I have honed my skills in managing client relationships and optimizing processes. My tenure at Dow Chemical has equipped me with a deep understanding of the order-to-cash cycle, where I successfully executed order entry and streamlined fulfillment processes for key customers. I pride myself on my ability to cultivate strong customer relationships and proactively identify their needs, ensuring tailored solutions that enhance customer satisfaction.

Previously, at Maersk, I served as a Senior Process Expert, where I provided comprehensive support to sales representatives and developed digital marketing strategies that maximized customer value. My commitment to improving customer experiences led to significant achievements, including a 40% reduction in email communication and a notable increase in invoice quality. I am passionate about continuous learning and thrive in dynamic environments that encourage professional growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Dow Chemical's Pvt Ltd.

Mar 2024 - Present (1 year 3 months)

Executed order entry and streamlined order fulfillment processes for priority CPM business customers, ensuring high accuracy and efficiency. Cultivated strong customer relationships, proactively identified needs, and coordinated cross-functional activities to resolve customer issues efficiently. Analyzed customer requirements against Dow capabilities to recommend and implement best-fit, cost-effec

Order Management Customer Service Relationship Management Process Optimization Market Intelligence SAP

Senior Process Expert

Maersk Global Service Centers India Pvt Ltd.

Dec 2013 - Dec 2023 (10 years)

Provided comprehensive sales support, building long-term customer relationships and managing price requests and contract renewals. Efficiently handled complex bookings (IMO, OOG, Reefer) and implemented process improvements to enhance team efficiency and reduce customer effort. Ensured timely delivery of draft documentation, reduced amendment requests, and improved automatic draft copy issuance.

Sales Support Customer Relationship Management Contract Management Logistics Process Improvement Documentation Invoicing Salesforce CRM

Account Assistance

Shaurya Exim International Private Limited

Aug 2009 - Nov 2013 (4 years 3 months)

Prepared and filed various tax returns including TDS, TCS, Excise Duty, Service Tax, and Sales Tax, coordinating with tax consultants. Managed accounting records for individuals and the company, ensuring accuracy and compliance. Provided comprehensive support in office administration, including petty cash management, purchase/sale order processing, and bank reconciliation.

Tax Accounting Financial Reporting Office Management Bank Reconciliation Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

Welingkar Institute of Management, Mumbai

Diploma in Finance Management, Finance Management

Grade: 50%

Obtained a Diploma in Finance Management, enhancing skills in financial planning and analysis. Focused on practical applications of financial management principles.

Mumbai University

Bachelor of Commerce, Commerce

Grade: 50%

Completed a Bachelor of Commerce degree, focusing on foundational business and accounting principles. Gained knowledge in various aspects of commerce relevant to financial operations.