Dina User
@dinauser2
I resolve customer issues and support operations through clear, empathetic communication.
CanadaWhat I'm looking for
I'm currently supporting Inspired Go remotely as a Dispatcher/Administrative Assistant, resolving driver issues, updating customers on orders, and maintaining driver information across platforms.
Previously at Air Canada, I investigated post-travel complaints, handled baggage claims and delays, processed refunds and compensation requests, and worked with internal teams to resolve customer concerns.
I've also taught K–12 literacy and social studies at My Tutor Calgary, including phonics, reading, source analysis, media literacy, academic writing, and Alberta diploma exam preparation.
At the deenSTRONG Foundation, I conducted market research, created content and visual assets, prepared business materials, and supported marketing campaigns across social media, email, and content channels.
Experience
Work history, roles, and key accomplishments
Dispatcher/Administrative Assistant
Inspired Go
Jan 2024 - Present (2 years 7 months)
Resolves driver issues quickly, updates customers on orders, and collaborates to improve customer experience. Maintains driver information across platforms and handles multiple driver requests efficiently.
Education
Degrees, certifications, and relevant coursework
Thompson Rivers University
Bachelor of Arts, Communication
2022 - 2023
Pursued a Bachelor of Arts with a major in Communication, developing strong communication and media literacy skills.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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