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@richardbukowski
Dependable professional with over 10 years in customer service.
I am a dependable and adaptable worker with over 10 years of experience in customer service, teaching English, and office support. My TEFL certification has equipped me with the skills to teach conversational English effectively, while my background in accounting and administration allows me to manage tasks efficiently. I thrive in environments where I can help customers and support teams in their day-to-day operations.
Throughout my career, I have developed strong skills in problem-solving and communication. As a Fundraising Caller at iMarketing, I successfully adjusted scripts to enhance communication and consistently met daily goals. My experience as an ESL Tutor at Cambly allowed me to work with students of various ages, helping them improve their grammar and fluency in English. I take pride in maintaining a positive and professional demeanor in all my interactions, whether in customer service or administrative roles.
In addition to my professional experience, I have volunteered as a Distress Line Volunteer with the Canadian Mental Health Association, where I listened and offered support to callers in distress. This role reinforced my commitment to helping others and maintaining confidentiality. I am eager to bring my diverse skill set and passion for service to a new opportunity.
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Work history, roles, and key accomplishments
iMarketing
Jan 2023 - Jan 2025 (2 years)
Made fundraising calls for various causes, adjusting scripts for better communication. Met daily goals and earned regular bonuses.
Cambly
Jan 2022 - Jan 2023 (1 year)
Taught conversational English to students of various ages, using simple lessons to help with grammar and fluency. Kept lessons on track and provided support during sessions.
Sutherland Global
Jan 2022 - Dec 2022 (11 months)
Helped customers with questions and concerns online, logging complaints and following up when needed. Stayed positive and professional in all interactions.
Working Solutions
Jan 2019 - Jan 2022 (3 years)
Booked trips based on customer preferences and budgets, and helped rebook and cancel trips during the pandemic. Worked with hotels and airlines to solve travel issues.
Panama Enterprises
Jan 2014 - Jan 2019 (5 years)
Handled phone calls and office tasks, tracked spending, and helped with financial reports. Recommended products and services to customers.
Canadian Mental Health Association
Jan 2016 - Jan 2017 (1 year)
Listened and offered support to callers in distress, maintaining confidentiality and following guidelines. Provided empathetic and confidential support to individuals in crisis.
Robert Half
Jan 2012 - Jan 2014 (2 years)
Supported small business clients with basic bookkeeping, and helped staff learn financial procedures. Used Excel for tracking budgets and expenses.
Degrees, certifications, and relevant coursework
Certification, Teaching English as a Foreign Language
Completed a comprehensive certification program focused on effective methodologies for teaching English to non-native speakers. Gained practical skills in lesson planning, classroom management, and language assessment.
Bachelor of Accounting, Accounting
Studied core principles of accounting, including financial reporting, auditing, and taxation. Developed a strong understanding of business finance and economic principles relevant to financial management.
Diploma in Accounting, Accounting
Completed a diploma program focusing on practical accounting skills and administrative support. Developed proficiency in bookkeeping, financial record keeping, and office procedures essential for business operations.
Software and tools used professionally
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