simon wong

I’m a customer service professional with experience in high-volume environments, email support, and customer issue resolution. I focus on clear communication, fast problem solving, and maintaining accuracy under pressure.

At FedEx, I managed daily delivery routes while meeting strict deadlines and high accuracy standards. I communicated directly with customers to resolve delivery issues, used mobile scanning and tracking systems, and coordinated alternative solutions when delays or incorrect addresses came up.

Previously, as a Home Depot Service Desk Associate, I provided customer support through phone, email, and in-store communication. I handled high-volume inquiries, processed returns/refunds and orders with strong attention to detail, tracked orders in internal systems, and escalated issues when needed.

Earlier at Walmart, I picked and assembled online orders while verifying product codes and quantities for order accuracy. I documented and labeled orders, supported high-volume fulfillment, and maintained food safety and quality standards—building a dependable, detail-oriented work style.