Open to opportunities

Christine Bhagwandat

@christinebhagwandat

Message

Customer-focused service professional delivering empathetic support and efficient problem resolution.

Canada

Message

What I'm looking for

I seek a customer-focused role where I can resolve complex issues, collaborate cross-functionally, grow professionally, and contribute to a positive client experience.

I am a personable, dedicated customer service professional with extensive front-line experience across transportation, financial services, telecommunications, and retail.

I have a strong track record resolving complex customer issues, de-escalating concerns, and collaborating across departments to deliver timely solutions and maintain high satisfaction.

Technically proficient with Microsoft Office and Google Workspace, I have experience with data entry, order management systems, and navigating multiple screens and dispatch/GPS information to coordinate logistics.

I bring leadership in fast-paced retail and operations settings, having trained and developed new staff, led during management transitions, and implemented organizational systems to streamline workflows.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Representative

Current

Rapid City Transportation

Sep 2025 - Present (1 month)

Scheduled transportation for motor vehicle accident clients, coordinated dispatch and GPS info to ensure timely pickups, and collaborated with other departments to streamline client interactions.

Customer Support Scheduling Dispatch Coordination GPS Multitasking Conflict Resolution Phone Support Cross Functional Collaboration

Customer Service Representative

Sun Life Financial

Sep 2022 - Sep 2023 (1 year)

Maintained detailed records of customer interactions and resolved complex issues by coordinating with internal teams, strengthening customer relationships through personalized assistance.

Customer Support Record keeping CRM Google Workspace Data Entry

Digital Customer Service Specialist

Rogers Communications

Jan 2019 - Aug 2022 (3 years 7 months)

Answered incoming customer inquiries across channels, assisted with account maintenance and order processing, and investigated escalations to identify root causes and resolve issues.

Live Chat Support Order Management Troubleshooting Customer Escalation Data Entry Customer Navigation Assistance Problem Solving

Taskforce / Operations Associate

Chapters

Jan 2018 - Nov 2020 (2 years 10 months)

Developed and implemented organizational systems to streamline workflow, assisted with planogram design to optimize product placement, and supported promotional activities and customer inquiries.

Operations Visual Merchandising Workflow Optimization Customer Service Inventory Tasks Merchandising

Personal Shopper

Loblaw

Jan 2015 - Jan 2019 (4 years)

Trained Click & Collect shoppers, selected and fulfilled customer orders, managed opening/closing duties and customer communications to ensure timely, accurate deliveries.

order fulfillment Customer Relations Training Safety Compliance Upselling Time Management

Generalist

Victoria's Secret

Jan 2017 - Dec 2017 (11 months)

Supported store operations through receiving and merchandising shipments, creating floor sets, and assisting customers on the sales floor to maintain product knowledge and presentation.

Merchandising Receiving Visual Merchandising Inventory Management Floor Sets Product Knowledge Retail Operations

Education

Degrees, certifications, and relevant coursework

University of Toronto Scarborough

Bachelor of Arts, Arts

2018 - 2020

Activities and societies: Developed organizational systems, assisted with planogram design and promotional activities, answered customer inquiries.

Completed coursework toward a Bachelor of Arts at the University of Toronto Scarborough, participating in operations and taskforce projects from 2018 to 2020.