Jasmine Athea De Leon
@jasmineatheadeleon
I support customers and operations by resolving time-sensitive issues, processing orders, and maintaining accurate records.
CanadaWhat I'm looking for
I'm supporting high-volume customer inquiries and order operations at Federated Co-operatives Limited, coordinating with distribution and transportation teams to resolve shortages, delays, and routing issues.
Across airport services, airline operations, and Rogers technical support, I've handled customer concerns, troubleshot technology, documented actions accurately, and delivered clear updates in fast-paced environments. My software development diploma and Microsoft 365 skills support effective remote and hybrid work.
Experience
Work history, roles, and key accomplishments
Supply Chain Support Associate
Federated Co-operatives Limited
May 2026 - Present (4 months)
Respond to high-volume phone and email inquiries, process and update orders accurately, and coordinate with internal teams to resolve time-sensitive issues. Maintain detailed case notes and follow established procedures with minimal supervision.
Airport Ambassador
Concorde Airport Services
May 2024 - May 2026 (2 years)
Provided customer support in a fast-paced airport environment, answering questions and giving directions. Communicated via radio and in-person, troubleshot self-service technology, and escalated issues promptly.
Handled customer inquiries by phone, investigated account and technical concerns, documented actions, and delivered clear solutions in a target-driven environment.
Customer Service Agent
Executive Flight Centre – Flair Airlines
Feb 2022 - Dec 2023 (1 year 10 months)
Handled customer check-in, documentation, and issue resolution while maintaining accurate information in operational systems. Provided timely updates and collaborated with teams to support daily operations.
Education
Degrees, certifications, and relevant coursework
Southern Alberta Institute of Technology
Diploma, Software Development
2023 - 2025
Completed a Software Development Diploma at the Southern Alberta Institute of Technology from 2023 to 2025.
Alberta University of the Arts
Visual Communication
2021 - 2022
Studied Visual Communication at Alberta University of the Arts from 2021 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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