Okeiliah Wee-Ellis
@okeiliahwee-ellis
Customer service and operations professional with 10+ years' experience.
CanadaWhat I'm looking for
I am a motivated and reliable customer service and operations professional with over 10 years of experience across customer relations, logistics, dispatch, and team supervision. I excel at resolving client inquiries, managing courier logistics, and ensuring timely, accurate service delivery.
Throughout my career I supervised dispatch and schedules, handled package tracking systems, prepared administrative reports, and supported digital onboarding and troubleshooting for students. My background includes cashiering, inventory and payroll responsibilities, and experience with remote work tools and basic office software.
I seek a part-time or remote role in Canada where I can apply my strong communication, problem-solving, and leadership skills to improve customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Station Supervisor
Knutsford Express
Jan 2015 - Jan 2025 (10 years)
Supervised dispatch and courier operations, improving on-time delivery and managing schedules while resolving client inquiries and producing administrative reports over a 10-year period.
Customer Service Representative
eLearning Jamaica
Jan 2014 - Jan 2015 (1 year)
Assisted students with device registration and troubleshooting, installed educational applications, and provided onboarding support to improve user adoption.
Customer Service Representative
Alliance One Call Centre
Mar 2014 - Sep 2014 (6 months)
Handled account inquiries and performed debt collection activities while delivering phone-based customer support and maintaining accurate data entry.
Cashier & Customer Service
The Meat Place
Jan 2009 - Apr 2013 (4 years 3 months)
Managed cashiering, inventory, stock and payroll operations while providing efficient customer service to maintain store operations.
Education
Degrees, certifications, and relevant coursework
NVQJ HEART
Certificate, Commercial Food Preparation
Completed NVQJ HEART Certificate in Commercial Food Preparation Levels I & II with practical training in food preparation and safety.
TPDCO
Certificate
Completed a TPDCO certificate (details unspecified).
Manchester High School
CSEC, Secondary Education
Attained CSEC subjects including Home Economics Management, Food & Nutrition, Mathematics, English, and Biology.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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