Open to opportunities

Moha Abd

@mohaabd

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Multilingual customer service professional with 5+ years of experience.

Canada

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What I'm looking for

I am looking for a role in a dynamic environment that values customer satisfaction and offers opportunities for professional growth.

I am a multilingual and results-driven customer service professional with over 5 years of experience in high-volume support environments, retail sales, and administrative roles. My proven track record includes delivering exceptional customer experiences, resolving issues promptly, and consistently surpassing performance targets. I am adept at using CRM tools, managing inbound and outbound communications, and building lasting client relationships.

In my previous role as a Customer Service & Delivery Associate at UPS Canada, I managed package deliveries across the Greater Toronto Area, ensuring timely and accurate service while handling a wide range of customer interactions. My experience as a B2B Sales Representative at 4AEGIS allowed me to represent Bell Canada in targeted outreach, where I consistently met and exceeded sales goals while maintaining high levels of customer satisfaction. I am now seeking to contribute to a high-performing call center team where excellent service, reliability, and customer satisfaction are top priorities.

Experience

Work history, roles, and key accomplishments

Customer Service & Delivery Associate

UPS Canada

Oct 2019 - Present (5 years 8 months)

Managed package deliveries across the GTA, ensuring timely and accurate service. Handled a wide range of customer interactions, resolving inquiries and concerns with professionalism. Provided 3+ years of rotational customer service across multiple UPS sites and functions.

Customer Service Logistics

B2B Sales Representative

4AEGIS

Jan 2017 - Present (8 years 5 months)

Represented Bell Canada in targeted B2B outreach, consistently meeting and exceeding weekly sales goals. Delivered persuasive product presentations, built rapport, and managed the full customer acquisition cycle.

B2B Sales Sales Presentations Customer Acquisition Sales Goals Customer Satisfaction

Administrative Assistant & Sales Support

Famous Futons

Jan 2014 - Present (11 years 5 months)

Assisted walk-in clients and responded to phone/email inquiries with courteous service. Supported retail sales through merchandising, product knowledge, and showroom presentation. Played a key role in selling over 2,100 bedding products by facilitating product demos.

Customer Service Merchandise Inventory Management

ESL Tutor

Grant MacEwan University

Jan 2011 - Present (14 years 5 months)

Delivered beginner/intermediate English lessons to international students. Created lesson plans and helped students with grammar, conversation, and writing. Enhanced language confidence through engaging workshops and activities.

Lesson planning