Melissa Gatesi
@melissagatesi
Customer-focused sales and customer service professional delivering fast, empathetic issue resolution.
CanadaWhat I'm looking for
I’m a customer-focused sales and customer service professional with 5+ years of experience supporting customers across phone, email, and live chat. I bring a reliable, multilingual approach and a strong ability to resolve issues quickly while maintaining professionalism in fast-paced environments.
In my current Sales Agent role, I manage up to 65 customer interactions daily, schedule and coordinate service appointments, and handle complaints with a 90% resolution rate—earning multiple Employee of the Week/Month recognitions. I’ve also strengthened my foundation in high-volume sales, CRM documentation, and dispatch work, where accuracy, confidentiality, and calm problem-solving are essential.
Experience
Work history, roles, and key accomplishments
Delivered customer service over phone, email, and live chat while managing up to 65 customer interactions daily. Scheduled junk removal appointments and resolved service issues with a 90% resolution rate, coordinating with operations and field teams.
Handled high-volume inbound and outbound sales calls and used CRM software to manage accounts and document interactions. Presented products and services while addressing objections, meeting sales targets while following compliance and call quality standards.
Assisted customers with orders, returns, refunds, and delivery issues via phone, chat, and email. Met performance metrics and documented interactions accurately.
Dispatcher
University Security
Feb 2020 - Mar 2022 (2 years 1 month)
Dispatched security personnel and handled emergency calls. Logged incidents accurately while maintaining confidentiality.
Education
Degrees, certifications, and relevant coursework
Saint Cloud State University
Bachelor of Social Services, Social Services
Earned a Bachelor of Social Services from Saint Cloud State University.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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