Open to opportunities

Ijeoma Okumbor

@ijeomaokumbor

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Tech-savvy professional offering customer support, data entry, and virtual assistance services.

Nigeria

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What I'm looking for

Tech-savvy professional offering customer support, data entry, and virtual assistance services. Proficient in Gmail, Excel, Google Sheets, Notion, and Slack, with a focus on efficiency and delivering quality results remotely.

I’m a detail-oriented and dependable professional with experience in administrative support, customer service, and virtual assistance. I help businesses stay organized and efficient by managing communication, scheduling, data entry, and client relations with accuracy and professionalism.

I’m proficient in Google Workspace, Microsoft Office, Notion, Trello, Slack, and other productivity tools. I’m passionate about delivering quality results, improving workflows, and ensuring smooth daily operations for remote teams.

Based in Nigeria, I’m open to global remote opportunities where I can contribute my organizational, communication, and problem-solving skills to help teams achieve their goals.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Toothcom Dental Clinics

Oct 2024 - Sep 2025 (11 months)

Responded to patient inquiries on appointments, billing, and insurance via phone, email, and chat. Maintained 99% data accuracy in CRM/EHR systems, resolved complex insurance issues, managed scheduling and follow-ups, and coordinated with specialists and vendors to improve response time by 25% using Zendesk and HubSpot.

CRM Systems Google Workspace Microsoft Office Suite Notion Trello

Customer Support Representative

Behel Engineering Services

Mar 2022 - Jul 2024 (2 years 4 months)

Delivered high-volume client support via email, calls, and chat with accuracy and professionalism. Managed CRM updates, billing escalations, and staff schedules. Conducted precise data entry and research, ensuring on-time delivery. Supported management with data-driven reports and polished quarterly presentations.

CRM Systems Google Workspace Microsoft Office Suite Notion Trello

Team Member

GirlUp Uyo

Organized and participated in outreach campaigns for menstrual hygiene and environmental safety, securing organizational support and partnerships to enhance the club's initiatives.

Outreach Partnership Building

Product Design Team Member

GDSC University of Uyo

Led and organized programs promoting design practices within the club. Conducted design outreach and facilitated activities to build awareness of UI/UX principles.

Design UI UX Team Leadership Community Engagement