Samantha Scott

Answer inbound member calls to schedule and update transportation, confirm eligibility, enter ride details, and resolve service issues while coordinating with internal teams to address real-time challenges.

Provide remote personal assistant services including calendar management, appointment scheduling, correspondence handling, data entry, travel arrangements, and social media or online task support for clients.

Served as primary customer liaison, resolving inquiries and banking issues, processing documentation in compliance with BSA/AML and internal policies, and collaborating with teams to resolve complex cases and improve satisfaction.

Managed guest check-ins/check-outs, reservations, and multi-channel communications while maintaining accurate records, protecting guest information, and resolving concerns to ensure a professional experience.

Operated powered industrial trucks and performed outbound order picking to meet daily quotas, supported cross-trained warehouse operations, and followed safety and loading procedures to maintain efficiency.

Oversaw leasing operations including application processing, move-ins/outs, payment collection, resident communications, maintenance coordination, and administrative reporting to support property management.

Supported the VP for Finance and Administration with clerical tasks, phone and visitor management, and record keeping, using Microsoft Office and Adobe Creative Suite for administrative support.

Provided customer assistance and product knowledge to drive sales, processed transactions, maintained merchandise displays, and trained new associates to support team operations and sales goals.

High School Diploma earned at Muldrow High School, completed coursework and graduated in May 2018.