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Chelsey Hildebrandt

@chelseyhildebrandt

Customer support representative at HelloFresh who handled customer questions, billing, deliveries, and account issues across phone, email, and chat.

United States

Message

At HelloFresh, I supported customers remotely by phone, email, and live chat, handling billing questions, delivery concerns, account issues, and order modifications. I documented interactions and resolutions while supporting approximately 20–80 customers daily.

At Hampton Inn & Suites by Hilton and Hilton Garden Inn, I managed reservations, guest inquiries, billing, and group bookings. Earlier, at Courtyard by Marriott, I supervised front desk operations, trained new employees, and supported scheduling and onboarding.

Experience

Work history, roles, and key accomplishments

Front Desk Agent

Hampton Inn & Suites by Hilton

Jan 2023 - Dec 2024 (1 year 11 months)

Managed reservations, guest check-ins and check-outs, payments, and accurate guest records using OnQ. Resolved guest concerns professionally while balancing multiple front-desk priorities.

Reservation Management Hotel Property Management Systems (OnQ)Guest Relations Payment Processing Conflict Resolution Multitasking

Remote Customer Service Representative

HelloFresh

Jan 2018 - Dec 2020 (2 years 11 months)

Provided customer support through phone, email, and live chat in a remote environment. Managed 20-80 customer interactions daily, handling billing, delivery, and account issues.

Phone Support Email Support Live Chat CRM documentation Billing Order Management Customer Retention Problem Solving

Production Assembly Associate

Lifetime Products

Jan 2016 - Dec 2018 (2 years 11 months)

Maintained quality, productivity, and safety standards while working efficiently in a fast-paced production environment.

Quality Assurance Safety Compliance Production Efficiency

Front Desk Agent

Hilton Garden Inn

Jan 2012 - Dec 2015 (3 years 11 months)

Handled reservations, billing, customer inquiries, and complaint resolution. Assisted with group bookings and hotel sales support while maintaining accurate guest and reservation information.

Reservation Management Billing Customer Service Complaint Resolution Group Bookings Sales Support

Front Desk Agent / Front Desk Supervisor

Courtyard by Marriott

Jan 2007 - Dec 2010 (3 years 11 months)

Supervised front desk operations, trained new employees, and supported scheduling and onboarding. Managed guest reservations, customer concerns, daily operating procedures, cash balancing, and group reservations.

Supervision Training Onboarding Scheduling Reservation Management Cash Balancing Group Reservations Customer Service