kaila price
@kailaprice
I lead hotel front desks, resolving guest concerns and delivering seamless service.
United StatesWhat I'm looking for
I oversee check-ins, check-outs, reservation records, and guest concerns as a Front Desk Supervisor at InterContinental Hotel.
Previously at Holiday Inn Express & Suites, I supervised customer inquiries, resolved service and billing issues, supported team training, and helped maintain a safe environment.
My background also includes administrative support, executive calendar and travel coordination, and high-volume customer service for insurance policies and customer interactions.
Experience
Work history, roles, and key accomplishments
Front Desk Supervisor
InterContinental Hotel
Jan 2025 - Present (1 year 8 months)
Oversee check-ins and check-outs, resolve guest concerns efficiently, sustain exact reservation records, and collaborate with team members to ensure a seamless guest experience.
Front Desk Supervisor
Holiday Inn Express & Suites
Jan 2022 - Jan 2025 (3 years)
Ensured exceptional service while supervising customer inquiries, resolved service and billing issues, retained a safe environment, and facilitated team training using systems to administer customer service requests.
Secretary
Police & Fireman Insurance Assoc.
Jan 2019 - Jan 2022 (3 years)
Provided administrative support, managed calendars with Google Calendar, coordinated travel plans for executives, and preserved confidential records.
Customer Service Rep
Xerox – Conduent
Jan 2016 - Jan 2019 (3 years)
Directed inbound and outbound calls, met weekly performance quotas, managed insurance policies while maintaining professionalism, and documented customer interactions to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
The American Academy
High School Diploma, General Studies
Earned a High School Diploma from The American Academy.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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