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Diego Llano

@diegollano

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Senior Product Manager at Kaizen Gaming, owning AML risk assessment across 20 international markets.

Portugal

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At Kaizen Gaming, I own the AML product domain across 20 international gaming markets. I lead the AML Risk Assessment Service, an automated engine that evaluates player profiles against regulatory and business-defined risk factors.

I also own screening and operational workflows for AML risk indicators, including integration with LexisNexis screening services. Improved requirements refinement reduced production bugs by 10%, while automated testing practices contributed to a 20% increase in delivery speed.

At Farmers Insurance, I designed and shipped an AI-driven churn-scoring engine and an omnichannel automation suite. These initiatives contributed to a 20% year-over-year reduction in churn across more than 1M policyholders, while the automation suite increased First Contact Resolution by 60%.

At Boletia, I worked across product growth, AI demand prediction, ticketing, payments, and fraud prevention. The demand-prediction product generated €500K in revenue within six months, and the fraud system I built reduced chargebacks by approximately 70%.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager — AML & Regulatory Technology

Current

Kaizen Gaming

Apr 2026 - Present (6 months)

Own the AML product domain across 20 international gaming and gambling markets, driving product strategy, requirements, delivery, and continuous improvement of core AML and regulatory mechanisms across the gaming platform.

AML KYC Risk Assessment Regulatory Technology Product Strategy Product Roadmap Stakeholder Management SQL Python Snowflake Databricks OpenAI API N8n REST APIs GCP AWS Jira Confluence Linear HubSpot Notion Figma

Data Product Manager — Customer Retention

Farmers Insurance — Toggle, Farmers & Bristol West

Oct 2024 - Jan 2026 (1 year 3 months)

Product role focused on customer retention and data-driven decisioning across 1M+ policyholders and three insurance brands. Designed and shipped an AI-driven churn-scoring engine using OpenAI and n8n to identify customers at risk of cancellation and support targeted retention interventions.

AI Machine Learning OpenAI API N8n Snowflake Data Modeling Cohort Analysis Product Analytics Agile Scrum Stakeholder Management SQL Python

Product Growth Director

Boletia

Apr 2021 - Sep 2024 (3 years 5 months)

Owned the end-to-end product roadmap across ticketing, payments, analytics, and marketplace capabilities. Led product prioritization using RICE, OKRs, customer insights, product analytics, and business impact.

Product Strategy Product Roadmap RICE Prioritization OKRs KPIs Product Analytics Cohort Analysis Customer Segmentation LTV NPS Funnel Analytics Agile Scrum Jira Confluence SQL Python Snowflake Databricks

Product Owner — Smart Events / AI Demand Prediction

Boletia

Jan 2022 - Jan 2024 (2 years)

0-to-1 AI product designed to predict ticket demand using market, artist, geographic, and audience signals. Owned the complete product lifecycle from discovery and problem definition through ML model development, UX, engineering coordination, launch, and GTM.

AI Machine Learning Python Databricks Product Management Product Lifecycle Management GTM Strategy Data Analysis SQL Snowflake Spotify API Meta TikTok Census

Head of Business Development & Product

Neerme

Apr 2020 - Sep 2023 (3 years 5 months)

Built and launched a 0-to-1 live-streaming platform supporting up to 500K concurrent viewers. Unified live streaming, ticketing, payments, and digital commerce into a single product ecosystem.

Product Development Business Development Partnerships Live Streaming Ticketing Payments Digital Commerce Watermarking Anti Piracy Patents Uber Eats Bundles

Product Owner — Blockchain Dynamic Ticketing / Anti-Scalping

Boletia

Jan 2021 - Jan 2022 (1 year)

Designed and shipped a blockchain-secured dynamic QR ticketing system to prevent ticket duplication and resale fraud. Developed product requirements, workflows, stakeholder alignment, and delivery strategy for the anti-scalping solution.

Blockchain Dynamic QR Codes Product Management Requirements Management Stakeholder Management DSPs DCO Advertising Networks GMV

Payments & Fraud Prevention Director

Boletia

Jan 2017 - Jan 2021 (4 years)

Owned fraud prevention, payment operations, and risk capabilities for marketplace transactions. Built the company's fraud prevention system from the ground up, including risk rules, data analysis, operational processes, and machine-learning capabilities.

Fraud Prevention Risk Management Payment Operations Machine Learning Random Forest KYC AML GDPR Data Science SQL Python Stripe Adyen Payment Processors Dispute Management

E-Commerce Product Manager

Chedraui

Jan 2016 - Jan 2017 (1 year)

Led the launch and optimization of the national e-commerce platform across the company's retail network. Increased conversion by approximately 25% through UX redesign, funnel optimization, and checkout improvements.

Ecommerce Product Management UX Design Funnel Optimization Check Out Routing Algorithms Fulfillment Cross functional Leadership

Fraud Prevention Analyst

Linio — Rocket Internet

Jan 2015 - Jan 2016 (1 year)

Analyzed high-risk marketplace transactions to identify fraudulent behavior, suspicious purchasing patterns, and potential payment abuse. Used SQL to investigate transaction data, identify behavioral patterns, and support fraud detection and prevention decisions.

Fraud Prevention SQL Data Analysis CyberSource Risk Assessment Transaction Monitoring Payments