Martyna User

Manage the “My Account” and financial services in e-commerce for the NBrown luxury platform, optimizing financial data management, regulatory compliance, risk management, and fraud prevention. Improved the item return process to decrease churn and led digital transformation of financial workflows, including modernization of microservices.

Led integration of a Treasury Management System to provide real-time cash flow insights and automated cash reporting/forecasting. Reduced manual reconciliation efforts by 50% and delivered a treasury product vision aligned with B2B market needs, presenting progress quarterly to leadership.

Oversaw end-to-end invoicing and billing processes, implementing automation for invoice generation, approvals, and payment tracking to reduce errors and improve cash flow. Served as long-term client contact for a key customer, led cross-functional product/design/marketing initiatives, and redesigned the company website to increase conversions and customer retention.

Managed the order-to-cash cycle (O2C) including invoicing and receivables, and optimized accounts payable activities such as vendor payments, disputes, and payment scheduling. Enhanced cash flow efficiency by aligning AP processes with corporate treasury objectives.

Completed a Digital Product Management program covering the principles, strategies, and techniques for managing digital products throughout their lifecycle. Gained tangible skills to effectively lead and navigate the dynamic digital product landscape.

Completed a Managing Remote Teams program exploring strategies and best practices for effective remote communication and team productivity.