Diego Déleon
@diegodleon
Bilingual sales and customer service student applying communication, problem-solving, and teamwork under pressure.
GuatemalaWhat I'm looking for
I’m a highly motivated bilingual English and Spanish university student, focused on applying my communication, problem-solving, and teamwork strengths in customer-facing roles. I bring a proven work ethic, and a key strength in working under pressure.
In my experience as a Conduent sales representative, I managed a high volume of inbound calls from English-speaking customers to quote, negotiate, and successfully close car rental reservations. I’ve also delivered seasonal customer service by handling inbound calls and resolving delivery-related issues.
Beyond sales and support, I’ve contributed in an intership role at Capgemini Business Service S.A. by performing data entry of account performance metrics into internal systems, with a background aligned to Risk & Compliance.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
24]7.ai
Nov 2024 - Feb 2025 (3 months)
Handled inbound customer calls regarding issues with deliveries, providing timely support during a seasonal customer service role. Communicated with customers to troubleshoot concerns and coordinate next steps.
Risk & Compliance Intern
Capgemini Business Service S.A.
Sep 2024 - Oct 2024 (1 month)
Responsible for data entry of account performance metrics into internal systems for the Risk & Compliance function. Maintained accurate reporting inputs to support internal account monitoring.
Customer Service Representative
IntouchCX
Nov 2023 - Jan 2024 (2 months)
Handled inbound customer calls related to delivery issues, troubleshooting problems and guiding customers toward resolutions. Managed call-based customer support during a seasonal role for Walmart.
Education
Degrees, certifications, and relevant coursework
Mariano Gálvez University
Mechanical Engineering, Mechanical Engineering
Studying Mechanical Engineering with an expected graduation date of May 2029.
William Cornelius Vocational Training Center
High School diploma in Science and Letters with a Diploma in Advanced English, Science and Letters
Completed a high school diploma in Science and Letters with a Diploma in Advanced English.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Job categories
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