Open to opportunities

Sofia Noriega de León

@sofianoriegadelen

Message

Dedicated customer service representative with strong communication skills.

Guatemala

Message

What I'm looking for

I am looking for a role that allows me to grow professionally while contributing to a supportive team environment.

I am a motivated individual currently pursuing my education at San Carlos University, where I am building a solid foundation for my future career. My experience as a Customer Service Representative at 247.ai and Conduent has equipped me with the skills necessary to deliver exceptional service and support to clients. I take pride in my ability to address customer inquiries promptly and effectively, ensuring their needs are met with professionalism and care.

During my time as a missionary with the Church of Jesus Christ of Latter-day Saints, I developed strong interpersonal skills and a passion for community service. This experience taught me the importance of communication and adaptability, as I interacted with diverse individuals and organized outreach programs. I am eager to leverage my background in customer service and my commitment to excellence to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Conduent

Jan 2023 - Present (2 years 6 months)

Provided effective solutions to customer issues in a timely manner. Focused on delivering high-quality service tailored to customer needs. Employed various communication tools to interact with customers, including phone, email, and live chat.

Customer Service Communication Problem Solving Customer Support Data Entry

Missionary

Church of Jesus Christ of Latter-day Saints

Jan 2022 - Present (3 years 6 months)

Provided community service and support. Developed strong communication and interpersonal skills through daily interactions with diverse individuals. Organized and participated in various community outreach programs and events.

Community Service Communication Interpersonal Skills Public Speaking

Customer Service Representative

247.ai

Jan 2021 - Present (4 years 6 months)

Delivered solutions to customer inquiries promptly. Ensured high-quality service by focusing on customer needs and satisfaction. Utilized CRM software to manage customer interactions and follow up on service requests.

Customer Service CRM Software Customer Support Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

San Carlos University

Unknown, Unknown

Currently pursuing higher education at San Carlos University. Engaged in academic studies to further knowledge and skills in a chosen field.

Centro Educativo Bilingüe La Vid

Elementary Education, General Studies

Completed elementary education, building foundational knowledge across various subjects. Developed essential learning skills and prepared for subsequent academic levels.

Centro Educativo Bilingüe La Vid

Middle School Education, General Studies

Completed middle school education, focusing on core academic subjects and developing critical thinking skills. Engaged in a bilingüal curriculum to enhance language proficiency.

Centro Educativo Bilingüe La Vid

High School Education, General Studies

Completed high school education, gaining comprehensive knowledge in various academic disciplines. Prepared for higher education through a rigorous curriculum.