Miche Faugier

As a Cruise Concierge, I managed customer interactions through calls and chats, providing information on products and services. I handled complaints, processed orders, and maintained customer records while exceeding sales targets and ensuring customer satisfaction.

In my role as a Universal Agent, I created and serviced travel reservations, addressed customer inquiries, and processed cancellations. I utilized strong communication and negotiation skills to enhance customer loyalty and satisfaction.

As a Junior Supervisor, I managed a team, monitored call quality, and provided training on customer care. I applied leadership and problem-solving skills to enhance team performance and ensure operational efficiency.

Worked with potential or existing customers via inbound and outbound calls to inform them about products or services. Managed large amounts of incoming calls and handled grievances to preserve the company's reputation.

Created new reservations with travel agents, serviced existing bookings, and handled customer inquiries regarding travel documentation and cancellations. Applied strong communication and negotiation skills regarding refunds and sales.

Managed a group of people, filled reports with the quality of calls, and held meetings with staff to indicate account needs and areas of opportunity. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.