Daniela Obregon
@danielaobregon
Dedicated customer service professional with extensive administrative experience.
What I'm looking for
I am a dedicated customer service professional with over five years of experience in various roles, including administrative tasks and customer support. My journey began as a front desk receptionist, where I honed my organizational skills and developed a passion for helping others. Throughout my career, I have worked in diverse environments, from medical interpretation to hospitality, which has equipped me with a unique skill set.
In my most recent role as a Customer Service Agent at Conduent Business Services, I managed guest reservations and resolved issues effectively, ensuring a seamless experience for clients. My multilingual abilities have allowed me to communicate with a wide range of customers, enhancing their experience and satisfaction. I thrive in fast-paced environments and am committed to delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Interpreter
ICC BPO
Apr 2024 - Present (1 year 3 months)
Currently working as an Interpreter, facilitating communication between parties. This role requires strong linguistic abilities and cultural understanding.
Customer Service Agent
Conduent Business Services, LLC
Apr 2023 - Present (2 years 3 months)
Managed guest reservations for the Royal Caribbean account, including making new bookings and resolving reservation issues. Handled cancellations and addressed customer inquiries effectively.
Medical Interpreter
Cloudbreak
Apr 2023 - Present (2 years 3 months)
Provided medical interpretation services, ensuring accurate and clear communication in healthcare settings. This position demanded precision and sensitivity.
Supervisor
Cabelas
Mar 2022 - Present (3 years 4 months)
Performed various administrative tasks, including overseeing hotel functions and managing worker payroll. Additionally, managed hotel construction projects.
Licensed Insurance Agent
SelectQuote
Aug 2021 - Present (3 years 11 months)
Enrolled beneficiaries in health insurance policies, including MA & MAPD plans. Discussed Medicare Advantage plans to best meet client needs and sold prescription drug policies.
Receptionist/Administrative Assistant
The Insurance Doctor
Jul 2019 - Present (6 years)
Served as a front desk receptionist, greeting and directing visitors appropriately while addressing their inquiries. Managed telecommunications, deposits, and banking operations.
Sales Associate
Banana Republic Factory Outlet
Sep 2018 - Present (6 years 10 months)
Handled cashiering duties, provided customer service, and maintained store cleanliness. Managed inventory and organized backstock.
Sales Associate
Express Factory Outlet
Nov 2017 - Present (7 years 8 months)
Managed cashiering and inventory tasks, maintained store cleanliness, and actively engaged with customers. Focused on providing excellent customer service.
Customer Service Representative
Domino's Pizza
Nov 2015 - Present (9 years 8 months)
Performed cashiering duties, maintained cleanliness, and accurately took customer orders. Worked on the make-line and managed inventory.
Recepcionist
Clinica Medica
Jun 2015 - Present (10 years 1 month)
Completed an internship where I was responsible for filing and creating patient records. Assisted with marketing efforts, answered phones, and observed vital sign measurements.
Education
Degrees, certifications, and relevant coursework
CD Hylton High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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