Daniela ObregonDO
Open to opportunities

Daniela Obregon

@danielaobregon

Dedicated customer service professional with extensive administrative experience.

Guatemala
Message

What I'm looking for

I am looking for a role that values customer interaction and offers growth opportunities.

I am a dedicated customer service professional with over five years of experience in various roles, including administrative tasks and customer support. My journey began as a front desk receptionist, where I honed my organizational skills and developed a passion for helping others. Throughout my career, I have worked in diverse environments, from medical interpretation to hospitality, which has equipped me with a unique skill set.

In my most recent role as a Customer Service Agent at Conduent Business Services, I managed guest reservations and resolved issues effectively, ensuring a seamless experience for clients. My multilingual abilities have allowed me to communicate with a wide range of customers, enhancing their experience and satisfaction. I thrive in fast-paced environments and am committed to delivering exceptional service.

Experience

Work history, roles, and key accomplishments

IB
Current

Interpreter

ICC BPO

Apr 2024 - Present (1 year 3 months)

Currently working as an Interpreter, facilitating communication between parties. This role requires strong linguistic abilities and cultural understanding.

CL

Customer Service Agent

Conduent Business Services, LLC

Apr 2023 - Present (2 years 3 months)

Managed guest reservations for the Royal Caribbean account, including making new bookings and resolving reservation issues. Handled cancellations and addressed customer inquiries effectively.

CL

Medical Interpreter

Cloudbreak

Apr 2023 - Present (2 years 3 months)

Provided medical interpretation services, ensuring accurate and clear communication in healthcare settings. This position demanded precision and sensitivity.

SE

Licensed Insurance Agent

SelectQuote

Aug 2021 - Present (3 years 11 months)

Enrolled beneficiaries in health insurance policies, including MA & MAPD plans. Discussed Medicare Advantage plans to best meet client needs and sold prescription drug policies.

TD

Receptionist/Administrative Assistant

The Insurance Doctor

Jul 2019 - Present (6 years)

Served as a front desk receptionist, greeting and directing visitors appropriately while addressing their inquiries. Managed telecommunications, deposits, and banking operations.

Education

Degrees, certifications, and relevant coursework

CS

CD Hylton High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.

Tech stack

Software and tools used professionally

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