Open to opportunities

Diana Mathenge

@dianamathenge

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Ambitious professional with solid foundation in business management.

Kenya

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What I'm looking for

I am looking for a role that fosters collaboration, encourages professional growth, and allows me to leverage my skills in operations and management.

I am an ambitious professional with a solid foundation in business management and team coordination. My experience spans various roles in the hospitality and operations sectors, where I excel at project planning, problem-solving, and fostering positive team dynamics. I consistently deliver results through strategic thinking and strong communication skills.

In my recent role as a Management Associate at Sarova Hotels, I analyzed feedback to recommend improvements that enhanced service quality and streamlined operational processes. I also managed daily hotel operations, supervised staff, and resolved guest complaints, ensuring a high standard of customer service. My previous positions as Operations Manager and Assistant Operations Manager have equipped me with the skills to formulate effective sales and marketing strategies, manage budgets, and drive team productivity.

With a Master of Science in Business Administration and a Bachelor of Science in Culinary Arts, I bring a unique blend of academic knowledge and practical experience. I am passionate about creating positive customer experiences and fostering team collaboration, and I am eager to contribute my skills to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Management Associate

Sarova Hotels

Feb 2023 - Present (2 years 4 months)

Analyzed feedback to recommend improvements, enhancing service quality and streamlining operational processes. Assisted in daily hotel operations by managing scheduling, coordinating departmental workflows, and overseeing guest services to ensure smooth operations. Provided administrative support, including handling communications, arranging meetings, and organizing travel and accommodations for e

Quality Operations Scheduling Guest Service Administrative Support Communication Budget Management Staff Training Customer Service

Operations Manager

Fancy Buys

Sep 2021 - Present (3 years 9 months)

Ensured all business operations were conducted in an appropriate, cost-effective, and efficient manner. Improved operational management systems and processes, ensuring adherence to best practices. Formulated and communicated sales and marketing strategies for various outlets, both physical and digital.

Operational Management Cost Control Sales Strategy Marketing Strategy Financial Analysis Social Media Strategy Quality Control

Assistant Operations Manager

Budget Wear

Sep 2020 - Present (4 years 9 months)

Assisted in interviewing, recruiting, and training staff to build a capable and cohesive team. Developed and communicated operational guidelines to ensure consistency and efficiency among staff. Oversaw operational costs, ensuring all staff adhered to budgetary constraints.

Recruitment Training Budget Management Report Preparation Staff Direction Team Leadership

Food & Beverage Supervisor

Rydges on Swanston

Jan 2020 - Present (5 years 5 months)

Managed food and beverage daily operations within budgetary guidelines, ensuring optimal service standards. Cultivated and maintained strong relationships with suppliers and customers to foster loyalty and smooth operations. Prepared weekly staff rosters, aligning team schedules with weekly objectives.

Budget Management Service standards Inventory Management Employee Engagement

Food & Beverage Attendant

Stamford Plaza Melbourne

Mar 2019 - Present (6 years 3 months)

Handled customer complaints, ensuring a transparent feedback cycle for continuous improvement. Analyzed customer feedback, demographics, and the operating environment to generate insights that drive improvements. Attended to customer needs, delivering an optimal experience to improve overall satisfaction.

Customer Experience Menu Recommendations Customer Service Data Analysis

Food & Beverage Attendant

Food and Desire

Aug 2018 - Present (6 years 10 months)

Provided exceptional guest service in a front-facing role at a premier catering service. Supported venue operations and logistics, ensuring seamless execution and high client satisfaction. Collaborated with team members to deliver high-quality catering experiences.

Guest Service Logistics Client Experience Team Collaboration Service Delivery Support Operations

Food & Beverage Attendant

Bonds Garden Restaurant

Mar 2017 - Present (8 years 3 months)

Spearheaded the planning and coordination of customer events at the restaurant. Assisted guests in navigating the menu and highlighting specials. Informed patrons about daily specials and offerings.

Event Planning Event Coordination Menu Navigation Daily Specials Customer Service Communication

Food & Beverage Intern

Al Maha Desert Resort and Spa

Mar 2016 - Present (9 years 3 months)

Set up guest tables and stations, ensuring everything was ready for meals. Welcomed guests, took orders, and explained the menu when needed. Maintained cleanliness and hygiene at all workstations.

Welcome Order Taking Menu Explanation Hygiëne Kitchen Duties Customer Service