Open to opportunities

Jahenda Chahonyo-Mutabari

@jahendachahonyomutab

Message

Experienced Operations Manager with a focus on customer satisfaction.

Kenya

Message

What I'm looking for

I am looking for a challenging role in a dynamic organization that values customer satisfaction and employee development.

I am a seasoned Operations Manager with over 15 years of extensive experience in high-end hotel settings. My career has been dedicated to providing exceptional customer service, improving operational performance, and fostering staff abilities to enhance guest satisfaction. I have a proven track record of implementing effective cost control measures and maximizing profitability across various departments.

Throughout my career, I have successfully overseen daily hotel operations, collaborated with department heads to ensure smooth operations, and trained staff to uphold the hotel's vision and values. My leadership style emphasizes teamwork and communication, which has led to improved staff efficiency and guest experiences. I am passionate about creating a culture of excellence and continuously striving for operational improvements.

Experience

Work history, roles, and key accomplishments

Operations Manager

Bamburi Beach Hotel

Apr 2022 - Jun 2023 (1 year 2 months)

Managed daily hotel operations, ensuring quality customer service and guest satisfaction. Implemented cost control measures and collaborated with department heads to enhance operational efficiency and profitability.

Operations Operations Customer Service Quality Control Compliance Communication Leadership

Food & Beverages Outlet Manager

Vipingo Ridge Limited

Dec 2018 - Jan 2020 (1 year 1 month)

Oversaw food and beverage operations, focusing on quality and guest satisfaction. Managed staff training and inventory control while ensuring profitability and operational excellence.

Quality Management Scheduling Communication

Operations Manager

Pharley’s Ltd

Sep 2018 - Nov 2018 (2 months)

Responsible for managing all operations, ensuring excellent guest experiences, and overseeing financial aspects including revenues and budgets.

Operations Budgeting Communication

Founder / Director

Personal Creations

May 2009 - Apr 2011 (1 year 11 months)

Managed daily operations of an event management company, specializing in weddings and various functions, including coordination and consultation.

Event Management Coordination Budgeting Marketing Consultation Planning Communication

Assistant Manager

Simba Saloon

Oct 2008 - May 2009 (7 months)

Oversaw operations during shifts, managed staff, and ensured quality service and customer satisfaction while handling financial reporting.

Operations Management Financial Reporting Scheduling Quality Communication

Manager

Jungle Thai Restaurant

Mar 2006 - Aug 2007 (1 year 5 months)

Managed restaurant operations, focusing on staff recruitment, training, and ensuring high standards of food quality and customer service.

Recruitment Training Customer Service Scheduling Communication

Pub Assistant Manager

Carpentars Arms

Feb 2005 - Aug 2005 (6 months)

Managed bar operations, including staff supervision, menu design, and financial accountability, ensuring high standards of service and cleanliness.

Bar Management Menu Design Procurement Communication

Education

Degrees, certifications, and relevant coursework

International Hotel & Tourism Institute

Diploma, Culinary Arts

Currently pursuing a Diploma of Higher Education in Culinary Arts, focusing on advanced culinary techniques and hospitality management.

Kenya Utalii College

Certificate, Risk Management

2013 - 2013

Completed a Certificate of Risk Management in E-Tourism, focusing on the principles and practices of risk management within the tourism sector.

The Wedding & Floral Design Centre

Certificate, Floral Design

2011 - 2011

Completed a course in Basic Flower Arranging, learning the fundamentals of floral design and arrangement techniques.

Tamarind Group Limited

Training, Hospitality Management

2008 - 2009

Completed a Management Trainee program, gaining hands-on experience in various operational aspects of the hospitality industry.

The Nairobi Hospice, Kenyatta Hospital

Certificate, Palliative Care

2006 - 2006

Completed a Palliative Course for Volunteers, focusing on providing compassionate care and support to patients in need.

Anglia Polytechnic University

Certificate, Forensic Science & Psychology

2002 - 2005

Earned a Certificate of Higher Education in Forensic Science & Psychology, studying the intersection of forensic science and psychological principles.