Margaret Njoki

Oversaw restaurant and catering services, coordinating events and managing operations to ensure quality service and client satisfaction.

Supervised daily restaurant operations and service staff to maintain service standards and guest satisfaction over a 5-month period.

Managed restaurant operations, staff scheduling and service quality, driving operational improvements during an 7-month tenure.

Managed front desk operations including guest check-in/out and reservations, delivering efficient customer service and handling enquiries.

Supervised call centre and administration for the radiology department, improving patient service workflows and ensuring timely resolution of enquiries during a 3.5-year tenure.

Part of the pre-opening team providing guest reception and concierge services, contributing to successful hotel launch and consistent guest satisfaction.

Managed incoming calls and business center secretarial duties during hotel pre-opening, ensuring efficient guest communications and support services.

Provided table service and guest support at Dashidai Restaurant, maintaining high standards of hospitality and supporting daily operations.

Led shift operations and supervised staff to ensure service quality and operational efficiency during assigned shifts.

Completed a Diploma in Hotel Management focusing on hospitality operations and service delivery.

Completed a Certificate in Hotel and Catering Management with foundational training in catering and hospitality services.

Attained the Kenya Certificate of Secondary Education (KCSE) after completing secondary school studies.

Completed primary education and attained the Kenya Certificate of Primary Education (KCPE).