swaleh hamisi
@swalehhamisi
Experienced assistant manager with a passion for customer service.
What I'm looking for
I am a passionate individual with extensive experience in customer service and business management. Over the past five years, I have honed my skills in hotel operations, ensuring that guests receive the highest level of service. My role as an Assistant Manager at Titanic Shangani Hotel involved overseeing daily operations, managing front desk activities, and resolving guest inquiries efficiently.
My commitment to excellence is reflected in my ability to maintain accurate records of hotel expenses and occupancy rates, as well as my proactive approach to staff training and development. I thrive in team environments and believe in fostering cooperation to achieve organizational success. My adaptability and strong communication skills enable me to interact effectively with guests and staff alike, ensuring a seamless experience for everyone involved.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Titanic Shangani Hotel
Dec 2018 - May 2023 (4 years 5 months)
Oversaw day-to-day hotel operations, managed front desk operations, supervised housekeeping, and handled guest inquiries and complaints. Maintained accurate records of hotel expenses and prepared reports for senior management. Developed staff training programs to enhance service quality.
Driver
Titanic Shangani Hotel
Dec 2018 - May 2023 (4 years 5 months)
Safely operated company vehicles for logistics, ensured vehicle cleanliness and maintenance, and adhered to traffic laws while maintaining a clean driving record.
Assistant Manager/Cashier
Travelers Hotel
Jan 2018 - Oct 2018 (9 months)
Assisted in overseeing restaurant operations, maintained accurate records of expenses and revenues, managed customer payments, and ensured supplier payments were timely.
Education
Degrees, certifications, and relevant coursework
Kaya Tiwi Secondary School
Kenya Certificate of Secondary Education, General Education
2013 - 2017
Grade: D-
Completed the Kenya Certificate of Secondary Education (KCSE) with a D- certification, demonstrating foundational knowledge and skills necessary for further education or vocational training.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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