Felix Mugendi FM
Open to opportunities

Felix Mugendi

@felixmugendi

Self-driven professional skilled in team building and strategic planning.

Kenya

What I'm looking for

I seek a dynamic role that allows me to leverage my leadership skills and strategic planning expertise while fostering a collaborative work environment.

I am a self-driven professional with extensive experience in team building, strategic planning, and delivering exceptional results. My journey began as a Corporate Affairs Intern at Kenya National Hospital, where I honed my skills in media relations, public image management, and crisis communication. I successfully developed communication strategies that aligned with organizational goals, ensuring a positive public perception and effective stakeholder engagement.

Transitioning to the food industry, I took on roles at Kentucky Fried Chicken, starting as a Shift Supervisor and advancing to Restaurant General Manager. In these positions, I demonstrated my leadership abilities by overseeing daily operations, managing staff development, and ensuring customer satisfaction. My focus on operational efficiency and financial accountability led to improved performance and profitability for the restaurants I managed. Currently, as an Individual Travel Agent at Dream Port, I leverage my organizational skills to create customized travel experiences, ensuring clients receive exceptional service and value.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

A(

American Society of Travel Advisors (ASTA)

Certification, Travel Advisory

2023 - 2024

Pursuing a Verified Travel Advisor (VTA) certification, focusing on travel planning, customer service, and industry regulations.

YK

Yum Restaurants International - KFC

Diploma, Restaurant Management

2019 - 2021

Focused on Restaurant Management and Operations, learning about operational oversight, customer service excellence, and staff leadership.

JT

Jomo Kenyatta University of Agriculture & Technology

Bachelor of Arts, Public Relations and Communications

2014 - 2018

Studied Public Relations and Communications, gaining knowledge in media relations, strategic communication, and brand management.

IT

Institute of Software & Technology

Certification, Digital Literacy

2014 - 2014

Completed an international certification for digital literacy, focusing on essential digital skills and competencies necessary for the modern workplace.

Tech stack

Software and tools used professionally

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Felix Mugendi - Restaurant General Manager - Kentucky Fried Chicken - KFC | Himalayas