Open to opportunities

Felix Mugendi

@felixmugendi

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Self-driven professional skilled in team building and strategic planning.

Kenya

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What I'm looking for

I seek a dynamic role that allows me to leverage my leadership skills and strategic planning expertise while fostering a collaborative work environment.

I am a self-driven professional with extensive experience in team building, strategic planning, and delivering exceptional results. My journey began as a Corporate Affairs Intern at Kenya National Hospital, where I honed my skills in media relations, public image management, and crisis communication. I successfully developed communication strategies that aligned with organizational goals, ensuring a positive public perception and effective stakeholder engagement.

Transitioning to the food industry, I took on roles at Kentucky Fried Chicken, starting as a Shift Supervisor and advancing to Restaurant General Manager. In these positions, I demonstrated my leadership abilities by overseeing daily operations, managing staff development, and ensuring customer satisfaction. My focus on operational efficiency and financial accountability led to improved performance and profitability for the restaurants I managed. Currently, as an Individual Travel Agent at Dream Port, I leverage my organizational skills to create customized travel experiences, ensuring clients receive exceptional service and value.

Experience

Work history, roles, and key accomplishments

Current

Restaurant General Manager

Current

Kentucky Fried Chicken - KFC

Oct 2021 - Oct 2023 (2 years)

Oversaw daily operations, staff training, and customer service excellence. Managed budgets, inventory, and compliance with health regulations while driving marketing initiatives to increase sales.

Operational Management Sales and Marketing Inventory Management Compliance Strategic Planning Problem Solving

Current

Individual Travel Agent

Current

Dream Port

Oct 2023 - Present (1 year 8 months)

Specializes in planning customized travel packages, securing bookings, and providing 24/7 customer support. Offers insights on destinations and manages client relationships through personalized service.

Customer Service Destination Expertise Problem Solving Legal Compliance Communication Relationship Management

Shift Supervisor

Kentucky Fried Chicken - KFC

Jan 2019 - Oct 2021 (2 years 9 months)

Led team members during shifts, ensuring high-quality customer service and operational efficiency. Trained new employees, managed inventory, handled cash, and enforced health and safety regulations.

Team Leadership Customer Service Inventory Management Problem Solving Compliance Reporting Communication

Corporate Affairs Intern

Kenya National Hospital

Jan 2018 - Jun 2018 (5 months)

Assisted in managing media relations, public image, and crisis communication. Developed communication strategies, wrote press releases, and organized events to promote the hospital's services. Engaged with stakeholders to enhance the organization's reputation.

Media Relations Crisis Communications Press Release Writing Event Coordination Social Media Management Campaign Management Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

American Society of Travel Advisors (ASTA)

Certification, Travel Advisory

2023 - 2024

Pursuing a Verified Travel Advisor (VTA) certification, focusing on travel planning, customer service, and industry regulations.

Yum Restaurants International - KFC

Diploma, Restaurant Management

2019 - 2021

Focused on Restaurant Management and Operations, learning about operational oversight, customer service excellence, and staff leadership.

Jomo Kenyatta University of Agriculture & Technology

Bachelor of Arts, Public Relations and Communications

2014 - 2018

Studied Public Relations and Communications, gaining knowledge in media relations, strategic communication, and brand management.

Institute of Software & Technology

Certification, Digital Literacy

2014 - 2014

Completed an international certification for digital literacy, focusing on essential digital skills and competencies necessary for the modern workplace.