Felix Mugendi
@felixmugendi
Self-driven professional skilled in team building and strategic planning.
What I'm looking for
I am a self-driven professional with extensive experience in team building, strategic planning, and delivering exceptional results. My journey began as a Corporate Affairs Intern at Kenya National Hospital, where I honed my skills in media relations, public image management, and crisis communication. I successfully developed communication strategies that aligned with organizational goals, ensuring a positive public perception and effective stakeholder engagement.
Transitioning to the food industry, I took on roles at Kentucky Fried Chicken, starting as a Shift Supervisor and advancing to Restaurant General Manager. In these positions, I demonstrated my leadership abilities by overseeing daily operations, managing staff development, and ensuring customer satisfaction. My focus on operational efficiency and financial accountability led to improved performance and profitability for the restaurants I managed. Currently, as an Individual Travel Agent at Dream Port, I leverage my organizational skills to create customized travel experiences, ensuring clients receive exceptional service and value.
Experience
Work history, roles, and key accomplishments
Restaurant General Manager
Kentucky Fried Chicken - KFC
Oct 2021 - Oct 2023 (2 years)
Oversaw daily operations, staff training, and customer service excellence. Managed budgets, inventory, and compliance with health regulations while driving marketing initiatives to increase sales.
Individual Travel Agent
Dream Port
Oct 2023 - Present (1 year 8 months)
Specializes in planning customized travel packages, securing bookings, and providing 24/7 customer support. Offers insights on destinations and manages client relationships through personalized service.
Shift Supervisor
Kentucky Fried Chicken - KFC
Jan 2019 - Oct 2021 (2 years 9 months)
Led team members during shifts, ensuring high-quality customer service and operational efficiency. Trained new employees, managed inventory, handled cash, and enforced health and safety regulations.
Corporate Affairs Intern
Kenya National Hospital
Jan 2018 - Jun 2018 (5 months)
Assisted in managing media relations, public image, and crisis communication. Developed communication strategies, wrote press releases, and organized events to promote the hospital's services. Engaged with stakeholders to enhance the organization's reputation.
Education
Degrees, certifications, and relevant coursework
American Society of Travel Advisors (ASTA)
Certification, Travel Advisory
2023 - 2024
Pursuing a Verified Travel Advisor (VTA) certification, focusing on travel planning, customer service, and industry regulations.
Yum Restaurants International - KFC
Diploma, Restaurant Management
2019 - 2021
Focused on Restaurant Management and Operations, learning about operational oversight, customer service excellence, and staff leadership.
Jomo Kenyatta University of Agriculture & Technology
Bachelor of Arts, Public Relations and Communications
2014 - 2018
Studied Public Relations and Communications, gaining knowledge in media relations, strategic communication, and brand management.
Institute of Software & Technology
Certification, Digital Literacy
2014 - 2014
Completed an international certification for digital literacy, focusing on essential digital skills and competencies necessary for the modern workplace.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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