Open to opportunities

Caroline Paul

@carolinepaul

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Hospitality professional and consultant with 10+ years in operations and training.

Kenya

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What I'm looking for

I seek roles where I can apply evidence-based consultancy and training to improve hospitality operations, mentor staff, and drive service quality in organizations valuing continuous improvement and professional development.

I am a hospitality professional and consultant with over a decade of experience in hotel operations, staff training, and academic research. I combine hands-on operational knowledge in food & beverage, housekeeping, and front office with curriculum development and evidence-based consultancy.

As a Graduate Assistant and hospitality lecturer, I have advised and trained students, supervised research projects addressing operational challenges, and supported curriculum alignment to industry standards. I have practical experience from management trainee roles where I learned menu planning, food costing, inventory control, and reservation systems such as Opera and Galileo.

I focus on improving service quality, customer satisfaction, and operational efficiency through operational audits, staff coaching, and data-driven recommendations, while pursuing an MSc in Hospitality Management to deepen my research and consultancy capabilities.

Experience

Work history, roles, and key accomplishments

Current

Graduate Assistant

Current

Zetech University

Jan 2019 - Present (6 years 8 months)

Advised and trained hospitality students in practical food production, front office, and housekeeping operations while supporting curriculum development and supervising industry-focused research projects.

Curriculum Development Food Production Housekeeping Operational Audits

Hospitality Lecturer

NIBS Technical College

Jan 2017 - Dec 2018 (1 year 11 months)

Delivered training on hospitality marketing, HR and operational efficiency, guided students in business plan and trade project development, and advised entrepreneurial initiatives.

Marketing HR Management Business Planning

Hospitality Tutor

Tsavo Institute of Technology

Oct 2014 - Dec 2016 (2 years 2 months)

Taught hotel operations and hospitality fundamentals, organized field visits to hospitality establishments, and evaluated operational practices to identify service quality improvements.

Hotel Operations Teaching Quality Housekeeping

Hospitality Management Trainee

Voi Safari Lodge

May 2013 - Aug 2013 (3 months)

Completed rotational training in menu planning, food costing, inventory control and housekeeping while assisting guest service management and using Opera and Galileo reservation systems.

Food Cost Inventory Control Housekeeping Guest Service Opera Galileo

Hospitality Management Trainee

Kitui Parkside Villa Hotel

May 2012 - Aug 2012 (3 months)

Rotational trainee across front office, housekeeping, laundry, food & beverage and stores, supporting staff scheduling and quality control to improve operational consistency.

Housekeeping Laundry Food & Beverage Store Scheduling Quality Control

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Master of Science, Hospitality Management

2023 -

Pursuing MSc in Hospitality Management with focus on evidence-based consultancy and advanced hospitality research.

Maasai Mara University

Bachelor of Science, Hotel & Hospitality Management

2010 - 2014

Grade: Second Class Upper

Completed Bachelor of Science in Hotel & Hospitality Management with Second Class Upper, covering hotel operations, F&B, housekeeping, and front office practices.