Mercy User

Greeted customers and accurately took their orders, ensuring a positive dining experience. Promptly delivered meals and beverages while providing friendly and attentive service, addressing any inquiries or complaints.

Managed efficient check-in and check-out processes, assisting with booking, changing, or canceling reservations. Handled inquiries via phone, email, and in person, processed payments, and maintained accurate financial records.

Ensured high levels of customer satisfaction by addressing complaints and needs, and monitored inventory levels for proper stock rotation. Provided leadership and motivation, fostering a positive team environment.

Presented menu options and utilized suggestive selling techniques to enhance guest experience. Assisted guests with orders, ensuring accurate and prompt delivery, and collaborated with team members for smooth operations.

Handled inquiries regarding availability, services, and rates, and assisted in reservation management across multiple channels. Resolved customer concerns and processed bookings accurately.

Assisted in supervision, staff training, and performance feedback, while handling guest issues and managing bookings. Participated in food and beverage planning, inventory, and event coordination, and supported daily housekeeping operations.

Completed a comprehensive program in international hospitality, gaining expertise in various aspects of hotel operations and service management. Developed strong leadership and customer service skills essential for the hospitality industry.

Obtained the O-Level Certificate, demonstrating foundational knowledge across various subjects. Developed strong academic skills and a solid educational background.