Open to opportunities

Ruth User

@ruthuser1

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I am a results-driven hospitality operations manager specializing in P&L, inventory control, and team leadership.

Kenya

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What I'm looking for

I seek an operations or hospitality management role where I can lead teams, manage P&L, optimize processes, and apply digital marketing skills in a collaborative, growth-focused company.

I am a results-driven business management professional with 6+ years in hospitality operations, specializing in P&L oversight, inventory control, and team leadership.

As an assistant manager I led daily operations of a high-volume restaurant, contributing to a 15% improvement in branch profitability through focused financial analysis and operational adjustments.

I have driven cost-saving initiatives that reduced waste by 20%, maintained 100% food-safety compliance, and sustained a 95% customer satisfaction rating while supervising and developing teams of 12+ staff.

I am currently pursuing a Bachelor of Commerce and hold digital marketing and e-commerce certifications; I combine operational discipline with digital skills to improve revenue, efficiency, and customer experience.

Experience

Work history, roles, and key accomplishments

Assistant Manager

Pizza Hut

Jan 2021 - Sep 2024 (3 years 8 months)

Managed daily operations of a high-volume restaurant, improving branch profitability by 15% through P&L oversight and operational changes; reduced waste by 20% and supervised 12+ staff.

Operations Management P&L management Inventory Management Team Leadership Financial Reporting Forecasting Food Safety

Shift Manager

Pizza Hut

Dec 2019 - Apr 2020 (4 months)

Supervised food preparation and supply chain operations, enforced food safety protocols, and improved staff retention and productivity through team-building initiatives.

Food Safety Quality Control Team Supervision Staff Training

Cashier/Telemarketer

Pizza Hut

Nov 2018 - Dec 2019 (1 year 1 month)

Delivered personalized customer service and retention efforts, achieving a 95% customer satisfaction rating and meeting sales targets through cross-selling and follow-up campaigns.

Customer Service Telemarketing Sales Cross Selling

Pizza Maker

Pizza Hut

Mar 2018 - Nov 2018 (8 months)

Executed standardized food production and inventory controls, improving cost efficiency and ensuring timely order fulfillment and food safety compliance.

Food Production order fulfillment

Receptionist/Security Officer

Diplomatic Protective Services

Mar 2017 - Mar 2018 (1 year)

Managed front office and security operations, handled visitor management and surveillance systems, and prepared incident reports to maintain site safety and communication.

Visitor Screening Incident Reports Security Systems Internal Communications

Education

Degrees, certifications, and relevant coursework

Ombogo Girls' Academy

Kenya Certificate of Secondary Education, Secondary Education

2011 - 2014

Grade: B- (54 points)

Completed the Kenya Certificate of Secondary Education at Ombogo Girls' Academy in 2014 with a B- (54 points).

Excellia Computer Training

Certificate, Computer Applications

2015 -

Completed a Computer Applications Certificate covering essential computer software and applications from January to May 2015.

Ajira Digital Program

Certificate, Digital Marketing & E-commerce

2025 -

Activities and societies: Email Marketing Campaigns; SEO Optimization; Business Profile Creation & Management; Blogging; Graphic Design; Videography; E-commerce Platform Management

Completed a Digital Marketing & E-commerce certificate covering email marketing, SEO, business profile creation, blogging, graphic design, videography, and e-commerce platform management.