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Diana Kombo

@dianakombo

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I provide organized executive support, coordinating calendars, communication, travel, and client operations remotely.

Kenya

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What I'm looking for

I'm looking for a remote executive support role where I can coordinate calendars, communication, travel, records, and projects while helping leaders and teams stay organized and responsive.

I've supported sales, customer service, and operations teams across Yasian Technology, Sokowatch, and Soma Associates. I bring more than 10 years of experience coordinating executive and administrative work.

At Yasian Technology, I manage 15–30 customer emails daily, coordinate customer appointments, and source and convert new leads, contributing to 15% quarterly revenue growth. Across four years, I've served 2,000+ clients, with 60% of business coming through repeat clients and referrals.

I keep calendars, inboxes, records, travel plans, and project priorities organized using tools including Google Workspace, Microsoft Office, Slack, Zoom, Calendly, Trello, and Zapier. I'm focused on proactive, dependable remote executive support and clear client communication.

Experience

Work history, roles, and key accomplishments

Sales Person

Yasian Technology Co. Ltd

May 2022 - Feb 2026 (3 years 9 months)

Managed 15–30 customer emails daily, prioritizing urgent inquiries and sales opportunities. Coordinated 4+ customer appointments weekly and sourced new clients through online research and referrals, contributing to a 15% quarterly revenue increase.

Email Management Sales Lead Generation Client Sourcing Appointment Coordination Revenue Growth

Customer Service Representative

Sokowatch

Jan 2021 - Aug 2021 (7 months)

Analyzed customer feedback and collaborated with teams to implement process improvements that enhanced customer experience. Conducted regular customer reviews, strengthening relationships and contributing to a 15% increase in customer retention and new client acquisition.

Customer Feedback Analysis Process Improvement Customer Relationship Management Customer Retention

Operations & Administrative Assistant

Soma Associates

Jul 2013 - Dec 2018 (5 years 5 months)

Managed daily administrative workflows, coordinating appointments, follow-ups, emails, records, and task priorities to keep operations organized. Supported the Operations Manager with business trip research and planning, coordinating transportation, accommodation, and appointments using Gmail and Google Sheets.

Administrative Support Calendar Management Travel Coordination Gmail Google Sheets Operations Support